Top Operations & Support Jobs in Houston, TX

The Managed Services Operations Lead will oversee operational platforms, ensuring accuracy, scalability, and continuous improvement, while leading complex initiatives across various functions and tools.

The Capacity Planning Analyst will build capacity models, analyze agent productivity, translate operations data into financial insights, and drive staffing strategies. This role requires collaboration with various teams to optimize resources and improve operational efficiency within Headway's contact center.

The Business Operations Manager leads vendor and commercial operations, manages recruiting for key roles, and drives strategic business projects. The role requires ownership, judgment, and an ability to tackle high-priority projects while coordinating across teams to improve operational performance and organizational effectiveness.

The Lead Investment Administrator manages transaction processing for MetLife's Stable Value Products, ensuring accuracy, regulatory compliance, and effective communication with clients. This role involves data management and resolving client escalations.

The Billing Analyst manages billing procedures, resolves customer inquiries, ensures billing accuracy, and supports group customers with their billing needs.

This role involves managing a team overseeing STD/LTD claims, ensuring performance metrics are met, and developing team capabilities through coaching and feedback.

The Delivery Manager oversees Professional Services operations, ensures financial targets are met, leads technical teams, and fosters key partnerships, focusing on Azure solutions and client satisfaction.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Lead the transformation of operations from manual processes to AI-enabled automation, managing a team and optimizing workflows while ensuring compliance and safety.

The Strategic Sourcing Specialist will manage supplier relationships, drive sourcing initiatives, negotiate contracts, and collaborate across departments to improve product delivery and efficiency.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

As Chief of Staff to the COO, you will lead special projects, prepare key engagements, act as a stand-in, and elevate insights on operations. You will be a trusted advisor ensuring that the COO can operate at peak effectiveness.