Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
This is a remote contract role.
We are seeking a detail-oriented, proactive, and highly organized individual to join our Audience Development team as Associate Manager, YouTube Operations. This role reports to the YouTube Operations Manager and will play a critical role in supporting the execution and operational workflows behind Crunchyroll's rapidly growing global YouTube network.
If you thrive in fast-paced environments and enjoy managing complex workflows across multiple stakeholders, this could be a great fit. In this role, you will act as the operational backbone of the team, ensuring a high volume of content moves seamlessly from curation to publishing while serving as the primary point of contact for our external agency partner.
While this role is closely focused on YouTube, success will be driven by strong project management, organization, and communication skills, rather than deep platform expertise alone.
Above all, we're looking for someone who is passionate about anime and fandom communities, highly accountable, and excited to help bring content to fans at scale.
A Day in the Life of an Associate Manager, YouTube Operations (Responsibilities)
Agency Management & Coordination
- Serve as the day-to-day point of contact for the external agency partner, managing communication, deliverable tracking, and issue resolution.
- Own and manage agency workflows, ensuring content deliverables (clips, Shorts, language versioning, custom edits) meet quality standards and brand guidelines.
- Track agency output against volume targets and timelines, proactively flagging risks or gaps
- Coordinate asset delivery across agency, internal creative services, and brand management teams.
- Support onboarding of agency partners, establishing workflows, approval processes, and communication cadences.
Content Operations & Publishing
- Manage high-volume YouTube publishing operations, including rapid-turnaround and bulk uploads with accurate metadata, monetization, and geoblocking settings
- Track and manage content approvals and seasonal workflows, ensuring delivery
Workflow & Process Management
- Maintain and continuously improve operational workflows, identifying opportunities for efficiency and scalability
- Manage cross-functional requests and approvals, ensuring clear prioritization, visibility across stakeholders, and timely turnaround
- Maintain visibility into project status, proactively identifying risks, bottlenecks, and dependencies
- Track and compile performance and operational metrics, surfacing insights to support decision-making
About You (Requirements)
- 3+ years of experience in marketing operations, project management, agency management, or a related field.
- Proven experience managing external vendors or agency relationships, including deliverables tracking and quality oversight.
- Strong organizational skills with the ability to manage multiple concurrent workstreams and deadlines simultaneously.
- Excellent communication skills—you can hold partners accountable while maintaining strong working relationships.
- Proactive problem-solver who identifies issues early and proposes effective solutions.
- Detail-oriented with a focus on accuracy, process, and execution
- Eager to learn and continuously improve processes.
- Respect for anime and its culture, familiarity with fandom communities.
Bonus Points
- Experience managing agency relationships in a media, entertainment, or content environment.
- Familiarity with YouTube Studio, content management systems, or digital asset management tools.
- Experience with workflow tools (Airtable, Wrike, Notion).
- Proficiency with Adobe Premiere, Final Cut Pro, or Adobe Photoshop.
- Experience working in the anime, animation, or gaming industry.
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Skills Required
- 3+ years of experience in marketing operations, project management, agency management, or a related field
- Proven experience managing external vendors or agency relationships
- Strong organizational skills with ability to manage multiple concurrent workstreams and deadlines
- Excellent communication skills
- Proactive problem-solver who identifies issues early and proposes solutions
- Detail-oriented with a focus on accuracy and execution
- Respect for anime and its culture
What the Team is Saying
What We Do
At Crunchyroll, we deliver what anime fans love—anytime, anywhere. With the world’s largest anime streaming library, we connect fans to the stories, characters, and creators they love. But Crunchyroll is more than just a destination to watch anime—it's a global ecosystem where anime lives and breathes beyond the screen. From streaming and theatrical releases to merch, games, news, events, and music, we offer fans immersive experiences that celebrate anime culture in all its forms. Headquartered in the U.S. with teams and reach across the globe, Crunchyroll is an independently operated joint venture between Sony Pictures Entertainment and Aniplex of Japan. This unique partnership gives us the power to scale globally while staying rooted in anime’s cultural origins, ensuring authenticity and access for fans everywhere. We believe anime is more than entertainment—it’s a way of life. And we’re here to champion that passion every day.
Why Work With Us
We take the People Experience seriously here at Crunchyroll. Join a diverse team of talented, ambitious people who treat each other well and believe that how we win is just as important as winning.
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Crunchyroll Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Three in-person days per week. Tuesdays, Wednesdays, and Thursdays are the company-wide days for ALL team members to be in the office, and individuals may choose to come in more if they please.
