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Top IT Support & Helpdesk Jobs in Greensboro, NC
Insurance
Provide 1st–3rd line IT support for US regional employees and executives, manage ServiceNow tickets, troubleshoot Windows, macOS, mobile devices, AV/conference rooms, printers and networks, administer Active Directory, liaise with escalation teams and third parties, and provide on-site support including travel and occasional out-of-hours coverage.
Top Skills:
Active DirectoryAndroidApple IosAv SystemsCisco WebexmacOSMicrosoft 365 (O365)Microsoft TeamsMimecastRemote Support ToolsServicenowWhatsappWindows 11Zoom
Software
Provide frontline IT support at Cribl's San Francisco office and globally: hardware provisioning, access requests, onboarding/offboarding, AV and event support, MDM and cloud tool support, document troubleshooting in a knowledge base, execute projects to automate and integrate systems, and participate in on-call/standby duties.
Top Skills:
Adobe Creative CloudAnthropic ClaudeAsanaAWSGleanGoogle GeminiGoogle WorkspaceIntuneJAMFmacOSOktaOpen Ai ChatgptSlackWindowsZoom
Information Technology
Provide first-line technical support for residential and small business customers across voice, data, video, and security services. Troubleshoot IPTV, POTS, DSL, and fiber broadband issues, document interactions in the service database, monitor outages, escalate as needed, and work scheduled shifts including nights, weekends, and holidays.
Top Skills:
DslEmailFiber OpticFiber-To-The-Premise (Fttp)IptvMS OfficePotsService Database/Crm
eCommerce • Sales
Provide expert technical support for commercial and industrial water treatment systems (UV, ion exchange, filtration, RO). Troubleshoot, manage warranty and logistics inquiries, coordinate field service and startups, interpret wiring diagrams/CAD, use Salesforce for service management, and provide on-call support. Travel ~20%.
Top Skills:
CadFiltrationIon ExchangeReverse OsmosisSalesforceUltraviolet Light
Security • Cybersecurity
Lead a distributed global help desk of four, own end-to-end employee IT experience, manage ticketing/SLA processes, track and improve support KPIs, implement automation and AI-assisted tools, and build proactive IT support operations and processes.
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Cloud • Security • Software
Manage the AMER Technical Support Engineering team owning L2/L3 escalation operations, ticket routing, and handoff quality. Coach and develop engineers, run escalation retrospectives, track escalation health metrics, and partner with engineering on tooling and LLM-assisted automation to improve resolution times and product feedback loops.
Top Skills:
Ai-Assisted TriageContainer RuntimesContainer SecurityContainersDevsecopsKnowledge RetrievalKubernetesLinuxLlmsTicketing SystemsZendesk
Software
Lead and modernize global IT infrastructure and operations, driving cloud adoption, automation, operational excellence, security, disaster recovery, and cross-functional partnership while managing budgets, vendors, and a distributed team.
Top Skills:
AutomationAWSAzureCisspCloudData CentersDevOpsGCPItilNetworkingTogaf
Information Technology • Professional Services • Consulting
Senior SAP Basis and BTP Integration consultant responsible for administering SAP Basis landscapes, managing SAP BTP Integration Suite and Cloud Connector, configuring IAS/IPS and OAuth, administering HANA DB and tuning performance, supporting S/4HANA architecture, using Solution Manager for monitoring and transports, and troubleshooting with strong documentation and client communication.
Top Skills:
Api DevelopmentAWSAzureBodsBwCharmCloud ConnectorCts+DestinationsGCPIasIpsOauthPi/PoS/4HanaSap BasisSap Btp CapSap Btp Integration SuiteSap CertificationsSap HanaSap Solution ManagerUi5
Artificial Intelligence • Analytics • Consulting • Semiconductor
Manage company devices, provisioning, lifecycle, and SaaS accounts; administer SharePoint and shared drives; implement IT security (MFA, endpoint controls); provide day-to-day support; coordinate vendors; develop IT policies, SOPs, and automation to scale internal IT operations.
Top Skills:
Cloud PlatformsEndpoint SecurityGoogle WorkspaceMdmMfaMicrosoft 365Password ManagementSaas PlatformsSharepoint
HR Tech
Provide day-to-day Tier 1/2 IT support, manage Okta onboarding/offboarding and MFA recovery, administer Mac fleet with Kandji, maintain asset inventory and lifecycle, support SOC 2/ISO 27001/HIPAA audit evidence, escalate complex issues, and maintain documentation and knowledge base.
Top Skills:
BashHipaaIso 27001KandjimacOSMfaOktaPythonScimSoc 2Sso
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Top Companies in Greensboro, NC Hiring Operations & Support Roles
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