Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Why You’ll Love This Role
This role will be the front line IT support presence at Cribl’s San Francisco headquarters. You’ll be the local “face” of IT with a lot of exposure to key technologies and VIP stakeholders.
As An Active Member Of Our Team, You Will…
- Support Criblanians world wide with hardware provisioning, access requests, and general IT Support
- Support the SF office 3-4 days/week in person, with a focus on AV, events, and IT infrastructure.
- Manage the employee lifecycle by conducting onboarding classes and handling offboarding request
Capture important troubleshooting workflows and how-tos in the form of knowledge base articles - Serve as a logistical backup to the local Workplace support staff.
- Execute on project based work to further automation, integrate Cribl systems, and document processes.
- This position will require stand-by, on-call, or off-hours duties
If You’ve Got It - We Want It
- Experience supporting users in a cloud environment
- Familiarity with OKTA group management, configuration, integration and provisioning
- Familiarity with AWS provisioning and role management
- Experience supporting cloud productivity tools: Google Workspace, Slack, Zoom, Asana, Adobe Creative Cloud
- Experience with MDM suites such as JAMF and InTune
- Mac and Windows support experience
- Experience with AI tools and platforms such as Glean, Google Gemini, Anthropic Claude, Open AI ChatGPT
#LI-KJ1
#LI-Remote
The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.
In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.
In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.
Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.
Skills Required
- Experience supporting users in a cloud environment
- Familiarity with OKTA group management, configuration, integration and provisioning
- Familiarity with AWS provisioning and role management
- Experience supporting cloud productivity tools: Google Workspace, Slack, Zoom, Asana, Adobe Creative Cloud
- Experience with MDM suites such as JAMF and InTune
- Mac and Windows support experience
- Experience with AI tools and platforms such as Glean, Google Gemini, Anthropic Claude, Open AI ChatGPT
Cribl Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cribl and has not been reviewed or approved by Cribl.
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Affordable Benefits — Medical and dental premiums are fully covered for individuals in the U.S., with low costs for dependents, and the plans are described as low‑cost overall. This positions healthcare expenses favorably for many employees.
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Leave & Time Off Breadth — Unlimited PTO, paid holidays, and periodic company “refresh” or winter‑break days provide ample time away. Flexible schedules further support taking time when needed.
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Wellbeing & Lifestyle Benefits — A monthly stipend for home office, phone, and internet, plus strong remote‑work setup support, underpin the remote‑first model. Additional perks like recharge days and equipment support bolster day‑to‑day wellbeing.
Cribl Insights
What We Do
Cribl, the AI Platform for Telemetry, empowers enterprises to manage and analyze telemetry for both humans and agents. Trusted by organizations worldwide, including half of the Fortune 100, Cribl bridges the gap between AI ambition and infrastructure reality. No lock-in. No data loss. No compromises. Cribl’s vendor-agnostic platform ensures data remains portable and interoperable. By cost-effectively handling increasing data volume and variety without delay, Cribl gives enterprises the choice, control, and flexibility to build what’s next.
Why Work With Us
We are building the company that will become the industry leader in IT and Security data. But, doing that doesn’t mean we’re always serious. We approach our work fearlessly, learn quickly, improve constantly, and celebrate our wins at every turn. And more importantly, we laugh a lot.
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