Top IT Support & Helpdesk Jobs in Greensboro, NC

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

Provide 3rd-level technical support for PCs, laptops and thin clients: image and reimage systems, install and troubleshoot Windows desktop software, manage warranty parts, maintain asset and service-desk records, scan and remediate security vulnerabilities, and report recurring hardware/software issues to leadership.

Lead design, administration, and optimization of Windows infrastructure across on-prem and cloud. Serve as Tier 3 expert for Windows Server, Active Directory/Entra ID, Hyper-V, patch management, monitoring, automation (PowerShell), and tooling (SCCM, Lansweeper). Drive standards, troubleshooting, security compliance, and mentor IT teams while collaborating with global partners to ensure scalability and uptime.

Provide hands-on and remote desktop support across the organization: set up, diagnose, repair, maintain, and upgrade desktop hardware, software, and peripherals; manage user accounts and onboarding/offboarding; perform updates and patch management; maintain security controls (antivirus, encryption, VPN); and collaborate with IT to protect sensitive data and resolve desktop issues promptly.

The Associate, Tech Ops Support monitors system performance, resolves incidents, manages asset lifecycle in data centers, and collaborates with teams to maintain quality standards and improve services.

Manage the reliability and performance of healthcare IT systems, ensuring efficient operations through collaboration with cross-functional teams, monitoring metrics, and mitigating potential disruptions.

Implement, configure, and support client networking and systems for an MSP environment. Provide level-2 technical support, troubleshoot hardware/software (Mac and Windows), manage backups, EDR remediation, RMM tasks, and update client documentation. Participate in projects, maintain certifications, meet KPIs (MTTR, CSAT, utilization, SLA), and perform occasional onsite work and after-hours support.