Top Tech Jobs & Startup Jobs in Greensboro, NC

Manages post-sale customer accounts, driving adoption, retention, renewals, expansion, and value realization. Develops success plans, monitors customer health metrics, conducts business reviews, resolves challenges cross-functionally, and advocates for customer needs. Uses CRM and customer success platforms to analyze usage data, identify risks and growth opportunities, and provide actionable recommendations to stakeholders.

Design and implement scalable machine learning pipelines for insurance use cases, including classical ML and LLM workloads. Lead production deployments, build reusable ML infrastructure and CI/CD pipelines, and establish observability, testing, model monitoring, drift detection, logging, and rollback standards. Mentor junior engineers, collaborate cross-functionally, manage cloud-based ML systems, and communicate technical findings to nontechnical stakeholders while maintaining insurance data compliance.

Leads and scales the Solutions Engineering function, developing strategy, processes, team capabilities, and performance standards. Partners with Sales, Product, Engineering, and executive stakeholders on complex enterprise opportunities. Oversees discovery, solution design, demonstrations, technical validation, RFPs, business cases, and customer engagements. Advises senior decision-makers, translates technical needs into business value, develops enablement assets, and communicates customer and market insights to influence product and revenue strategy.

Leads supplier quality and industrialization activities for prototype and production vehicle components. Assesses supplier processes, manufacturability, tooling, and readiness; manages APQP through PPAP and start of production; reviews quality documentation and metrics; leads RCCA, containment, corrective actions, audits, and continuous improvement. Supports material disposition and MRB activities while applying SPC, capability studies, lean manufacturing, and quality systems. Requires up to 20% domestic travel.

Evaluate new and existing B2B customer credit profiles by reviewing credit reports, financial statements, and trade references; make complex credit decisions, negotiate terms, manage custom orders and records, monitor/report on accounts, mentor analyst team members, communicate findings to customers and internal teams, and ensure compliance with company policies.

Administers and supports enterprise cybersecurity technologies across a nationwide healthcare network. Responsibilities include security monitoring, incident response, vulnerability remediation, identity and access management, endpoint and cloud security, system hardening, backup security, security project implementation, documentation, and collaboration with IT, engineering teams, and managed security providers.

Leads customer retention strategy for DentalPlans.com, owning renewal revenue, CRM segmentation, lifecycle communications, retention analytics, forecasting, and multichannel campaigns. Partners with Product, Contact Center, and Business Insights teams to improve engagement, renewal rates, lifetime value, and reduce churn. Manages retention marketers and translates customer, cohort, and health-scoring data into actionable recommendations.

Own ARR, revenue, bookings, and workforce forecasts; support sales compensation calculations, budgeting, KPI reporting, and Board reporting. Analyze actuals against budget, explain variances, and translate financial data into actionable insights for finance and non-finance leaders. Partner closely with Finance and Sales on commercial performance and high-priority business initiatives.

Generates accurate customer invoices, resolves billing disputes, maintains accounting records, posts general ledger entries, reconciles accounts, supports monthly close and financial reporting, documents controls, and assists with audits, tax support, acquisitions, and financial analysis. The role also collaborates across departments to ensure compliance with accounting policies and procedures.

Own strategic law firm and legal department relationships, advising clients on legal AI adoption and transformation. Drive renewals, expansion, and net revenue retention while developing tailored AI roadmaps, leading executive business reviews, measuring ROI, and addressing account risks. Collaborate with Sales, Product, Engineering, and Forward Deployed Engineers to improve adoption and product outcomes. Represent NetDocuments at industry events and contribute to customer success best practices.