Top Tech Jobs & Startup Jobs in Fayetteville-Springdale-Rogers,

Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewals, training coordination, and self-service enablement. Maintains CRM records, monitors client engagement and utilization, identifies retention or growth risks, and collaborates with internal teams to deliver consistent service. The role follows established playbooks while supporting high-volume client portfolios and peak-season financial reporting and proxy services.

Build and scale backend security platform services, including authentication, authorization, identity infrastructure, permission systems, and data models. Lead cross-team technical initiatives, standardize security solutions, collaborate with compliance and mission stakeholders, and influence architecture and engineering standards. The role requires strong system design, backend development, security expertise, technical leadership, and the ability to operate in sensitive environments.

Supports a portfolio of commercial B2B SaaS customers by monitoring technical health, resolving bounded integration questions, improving platform adoption, and identifying renewal risks. Creates scalable enablement resources, including academy content, help articles, videos, workshops, and webinars. Partners with Customer Success, Product, and Education teams; documents issues, participates in UAT, supports AI-powered compliance workflows, and escalates complex technical problems.

Manage Fieldguide’s distributed generalist product support team. Own support metrics, ticket quality, QA, escalations, follow-the-sun handoffs, staffing, hiring, onboarding, and career development. Build 24-hour weekday coverage across the US, London, and Seoul, coach specialists, improve processes and runbooks, and bring customer insights into product and engineering decisions. The role remains hands-on with tickets and escalations.

Coordinate and execute cross-functional go-to-market programs, product launches, and integrated marketing campaigns. Manage workstreams, timelines, deliverables, approvals, dependencies, campaign requests, launch readiness, QA, calendars, documentation, and status communications. Partner with Product, Creative, Marketing, Data Science, PR, Ecommerce, Media, and regional teams. Support performance reporting and presentations across global markets.

Build and support scalable data platforms and pipelines, leading migrations such as Snowflake to BigQuery and transitioning reporting to Looker. Responsibilities include data architecture, ETL/ELT, API and marketing integrations, data quality, production troubleshooting, warehousing, performance optimization, and platform modernization. The role partners with analytics and business teams, owns projects through production, documents solutions, and provides technical guidance.

Manages cross-functional projects connecting Product, Engineering, Customer Success, Operations, and veterinary customers. Advises on clinic workflows, coordinates strategic initiatives and product launches, manages external partnerships, tracks timelines and dependencies, maintains documentation, and represents the customer perspective. Requires veterinary clinic operations experience, project coordination skills, strong communication, organization, and stakeholder management. The role is fully remote within the USA and supports software products for veterinary organizations.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Owns a defined territory of mid-sized customer accounts, driving revenue expansion through upselling, cross-selling, consultative selling, and executive engagement. Develops territory and account plans, identifies growth opportunities, manages Salesforce pipeline forecasts, promotes PagerDuty Operations Cloud adoption, and collaborates with solution consultants, customer success, renewals, and product teams. Requires B2B SaaS sales experience, quota attainment, C-level selling skills, and familiarity with Salesforce and complex sales methodologies.

Executes and manages trades for SMA, UMA, MSP, and model-only accounts. Generates block trade orders, processes account maintenance and model changes, routes orders for execution, performs pre- and post-trade controls, reviews executions, reconciles trades, and supports sponsor connectivity. The role also identifies trading-process improvements and ensures client service-level requirements are met.