Top eCommerce Jobs

Resolve escalated patient issues and cancellation requests while maintaining satisfaction, retention, policy compliance, and resolution budgets. Follow up on cases, monitor KPIs such as resolution time and customer satisfaction, and collaborate cross-functionally with product, sales, and marketing to address recurring problems and improve customer experience.

Plans, writes, designs, builds, launches, tests, and reports on B2B and B2C digital campaigns, primarily through email and supported by SMS, social, and web channels. Manages segmentation, list hygiene, automated journeys, compliance, analytics, A/B testing, SEO basics, and campaign optimization. Uses AI tools to accelerate content creation, workflow automation, analysis, and reporting while maintaining human review and brand standards.

Handles customer payments, cash deposits, wire transfers, credit card processing, accounts receivable follow-up, sales tax documentation, billing inquiries, and payment records. Collaborates with Finance, Bid, and sales teams to vet auction bidders, resolve disputes, improve collection procedures, and support auction-day operations. Requires strong communication, accuracy, customer service, and proficiency with Microsoft Office and Excel.

Design and maintain Node.js and PostgreSQL backend services for order management, fulfillment, inventory, and manufacturing workflows. Own transactional data models, APIs, integrations with Shopify, Salesforce, and logistics providers, order lifecycle automation, database architecture, data integrity, testing, and CI/CD. Collaborate with product and business stakeholders to build reliable systems end to end.

Own the North American direct-to-consumer portfolio’s revenue, pricing, promotions, assortment, bundles, forecasting, and contribution profit. Build demand and revenue plans, manage the promotion calendar, optimize unit economics, and develop DTC-specific products with cross-functional partners. Lead weekly business reviews, analyze performance, and make data-driven decisions to close gaps against plan.

Lead the end-to-end product management function for a rapidly growing TCG marketplace. Own customer research, data analysis, product strategy, roadmap prioritization, specifications, engineering handoff, launches, and iteration. Partner closely with the CEO, CTO, engineering, and design teams while establishing lightweight product processes. Success is measured by shipping high-impact work that increases weekly active users and new-user activation, with a path toward Head of Product.

Support CRO programs by coordinating experiment launches, assisting with setup and QA, managing client communications, conducting research and analysis, and keeping cross-functional projects organized to improve eCommerce optimization outcomes.

Leads a blended customer support and claims team, managing staffing, coaching, quality, escalations, regulatory complaints, reporting, and performance improvement. Owns claims workflows, customer communications, decision frameworks, self-service initiatives, and partnerships with Product and Engineering. Supports service and repair network expansion, provider performance, and operational strategy. Uses customer and claims data to improve cycle times, One-Touch Resolution, workflow consistency, and overall client experience.

Own the hands-on management, optimization, and growth of paid social campaigns across Meta, TikTok, and Pinterest. Manage budgets, audiences, bidding, testing roadmaps, prospecting, retargeting, and customer acquisition. Analyze CAC, ROAS, MER, conversion rate, and other ecommerce metrics using platform data and GA4. Partner with creative, brand, ecommerce, and analytics teams; develop performance creative briefs; manage creator and UGC programs; and identify scalable growth opportunities.

Develop new business for RUDIS within the lacrosse community by prospecting coaches, clubs, schools, and organizations; building relationships; managing a sales pipeline; converting opportunities; and representing the brand at tournaments and events. The role coordinates with internal teams, tracks sales activity, and supports growth of team apparel, uniforms, footwear, and equipment sales.