Top Operations & Support Jobs in Detroit, MI

Configure, optimize, and support UKG Pro WFM scheduling and clinical scheduling extensions. Partner with HR, operations, payroll, and IT to improve staffing, ensure labor and healthcare compliance, maintain data accuracy, troubleshoot issues, support upgrades, develop training materials, and provide workforce analytics for staffing decisions.

Resolves complex Tier 2 IT escalations across network infrastructure, telephony, endpoints, medical devices, and enterprise applications. Administers Google Workspace, Meraki, 8x8, and endpoint systems; coordinates procurement and field vendors; engineers chatbot workflows; supports healthcare go-lives; and mentors Tier 1 technicians. Develops documentation and process improvements while providing autonomous remote support in a healthcare environment.

Manage part-time remote people and finance operations, including payroll, employee onboarding and offboarding, expenses, reimbursements, vendor payments, equity records, tax coordination, and financial record accuracy. The role works with accountants, tax advisers, employees, and service providers while maintaining confidential records and ensuring administrative tasks are completed accurately and on time.

Serve as primary client contact guiding founders through company dissolution. Document and optimize processes, coordinate with internal teams and external parties, gather client documentation, provide empathetic customer support, and maintain accurate records while using remote tools to deliver scalable shutdown services.

Leads a team processing financial transactions and money movements in a regulated retirement-services environment. Responsibilities include people management, quality control, SLA and KPI oversight, process improvement, SOP development, escalations, capacity planning, and cross-functional collaboration with Customer Success, Product, Engineering, and Compliance. The role emphasizes transaction accuracy, regulatory compliance, automation, operational scalability, and customer-focused execution.

Analyzes business problems, KPIs, forecasts, capacity, and quantitative models to support product strategy and operational excellence. Improves processes, standardizes global metrics, develops data-driven insights, and facilitates stakeholder business reviews for better decision-making and productivity.

Supports Workday business processes, custom reports, calculated fields, configuration reviews, testing, documentation, and support ticket resolution. Works under significant guidance with senior analysts to understand requirements and develops familiarity with HCM, Compensation, and Benefits modules.

Leads the internal IT organization’s AI-first transformation, including systems strategy, AI tool deployment, platform uptime, governance, security coordination, helpdesk automation, budgeting, and cross-functional adoption. Owns IT roadmaps, prioritization processes, AI metrics, compliance frameworks, and teams of up to 30 contributors while partnering with security, infrastructure, legal, and other business functions.

Manages regional support for AmeriCorps Fellows and Host Partners while owning high-volume program operations. Responsibilities include timecard approval, reimbursements, financial reporting, onboarding and offboarding, compliance tracking, audit support, evaluation documentation, and process improvement. The role also supports fellow professional development, conducts virtual check-ins and occasional site visits, coordinates training and community-building activities, and maintains stakeholder relationships across California.

Provides personalized academic advising, individualized degree planning, student resource referrals, and support for persistence and degree completion. Serves as an experienced advising resource by facilitating training, mentoring colleagues, supporting quality assurance, and contributing to process improvements. Maintains accurate student records, applies university policies and degree requirements, manages competing priorities, and collaborates across departments to improve student and employee experiences.