Top Operations & Support Jobs in Detroit, MI

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Monitors and scores call center interactions against contractual KPIs, CPIs, and SLAs. Provides feedback and coaching, identifies training opportunities, tracks audit results, presents improvement trends, and maintains accurate audit documentation for internal and external audits. The role also handles occasional client calls, supports operational goals, and requires strong communication, organization, and attention to detail in a remote environment.

Provides technical support to customers through phone, email, and chat; diagnoses hardware, software, networking, and product issues; documents cases; escalates complex problems; collaborates with development teams; supports testing; creates knowledge-base content; produces reports; and works variable shifts, including holidays.

Performs follow-up communications and coordination to ensure tasks and client issues are resolved in a timely manner. Documents interactions, updates records, collaborates with internal teams, and maintains consistent outreach to support operational goals.

Provides phone, email, and text support to customers, partners, drivers, and community members. Resolves delivery issues, monitors in-progress deliveries, takes corrective action, documents interactions in Salesforce, and collaborates across departments. The role requires strong communication, empathy, problem-solving, troubleshooting, adaptability, and availability for evenings, weekends, and holidays in a remote-first environment.

Provides administrative and operational support for a nonprofit Indigenous stewardship network. Responsibilities include office and records management, scheduling, correspondence, financial administration, donor and grant support, HR assistance, program logistics, communications, board governance, and compliance. Requires nonprofit or comparable administrative experience, preferably with Tribal or Native organizations, plus proficiency with Microsoft Suite and experience processing invoices and reconciling bank statements.

Provides Tier 2 technical support for JOMIS Health Care Delivery mobile and web applications across enterprise, deployed, disconnected, and tactical environments. Responsibilities include advanced troubleshooting, deployments, system integrations, monitoring, mobile device management, documentation, change management, user guidance, and DoD cybersecurity compliance. The role collaborates with engineering, product, cybersecurity, and hosting teams to maintain application readiness, reliability, security, and operational performance.

Processes commercial insurance policies, including new business submissions, applications, endorsements, cancellations, renewals, reinstatements, notices, and policy issuance. Verifies data accuracy and compliance, supports underwriting risk assessment and premium calculations, resolves booking and accounting discrepancies, prepares reports, and communicates with underwriters, brokers, management, and customers. Contributes to process improvement and special projects.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Leads and develops the program management leadership team, establishes operational vision, strengthens systems and processes, and aligns operations with growth initiatives. The role is accountable for program excellence, team performance, organizational culture, client satisfaction, coordinator engagement, and scalable delivery. It requires strategic execution, multi-layer leadership, cross-functional collaboration, and monthly travel for retreats, summits, and industry events.