Top Operations & Support Jobs in Detroit, MI

Provides Tier 2 technical support for JOMIS Health Care Delivery mobile and web applications across enterprise, deployed, disconnected, and tactical environments. Responsibilities include advanced troubleshooting, deployments, system integrations, monitoring, mobile device management, documentation, change management, user guidance, and DoD cybersecurity compliance. The role collaborates with engineering, product, cybersecurity, and hosting teams to maintain application readiness, reliability, security, and operational performance.

Processes commercial insurance policies, including new business submissions, applications, endorsements, cancellations, renewals, reinstatements, notices, and policy issuance. Verifies data accuracy and compliance, supports underwriting risk assessment and premium calculations, resolves booking and accounting discrepancies, prepares reports, and communicates with underwriters, brokers, management, and customers. Contributes to process improvement and special projects.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Leads and develops the program management leadership team, establishes operational vision, strengthens systems and processes, and aligns operations with growth initiatives. The role is accountable for program excellence, team performance, organizational culture, client satisfaction, coordinator engagement, and scalable delivery. It requires strategic execution, multi-layer leadership, cross-functional collaboration, and monthly travel for retreats, summits, and industry events.

Leads revenue operations across sales, customer experience, marketing, finance, and product. Oversees forecasting, pipeline management, territories, quotas, reporting, dashboards, CRM administration, integrations, and data quality. Manages revenue operations analysts and improves customer lifecycle processes, retention, upsell, and cross-functional workflows. Uses Salesforce and related revenue systems to deliver actionable performance insights, support business reviews, and drive revenue growth.

Manage end-to-end advisor transitions onto Savvy's platform: prepare and validate paperwork, run data validation, coordinate with custodians/vendors/internal teams, communicate with advisors, monitor progress, and improve transition processes to scale operations.

Part-time remote fellow supporting sports-tech website operations, live event monitoring, content creation, help desk requests, SEO, content strategy, user-behavior analysis, and Contentstack CMS management. The role provides Team USA athletes exposure to customer success, project management, digital marketing, and live operations while working off-business hours during the sports season.

Provide Tier 1 technical support for healthcare communication and scheduling applications. Handle phone, chat, and portal requests; troubleshoot message delivery, content, connectivity, and configuration issues; manage user accounts; educate end users; configure workflows; and collaborate with hospital IT, customer success, integration, and technical teams on escalations. This is a fully remote role supporting a 24/7/365 operation with day, night, weekend, and holiday coverage.

Leads Stord’s enterprise systems, corporate and fulfillment-site IT, SaaS portfolio, business process governance, master data, privacy operations, and systems integration. Owns architecture, integrations, identity, endpoints, networks, onboarding, vendor oversight, compliance evidence, AI adoption, and M&A systems integration. Builds and manages the IT and Enterprise Systems team while partnering with Security, Data, Engineering, Finance, Procurement, Legal, People, and Operations.

Leads strategic Network Operations initiatives focused on standardization, governance, process improvement, operational readiness, and scalability. Develops executive communications, manages workplans, tracks risks and deliverables, facilitates cross-functional alignment, and supports technology and operating-model transitions. The role requires independent influence, analytical problem-solving, and executive communication. It is remote with occasional travel to Humana offices.