Top Customer Success Jobs in Detroit, MI

As a Customer Success Manager at Seso, you will manage a territory of growers and farm labor contractors, focusing on customer adoption and relationship building. You'll advocate for customers, manage strategic projects, oversee the renewal process, and collaborate with Sales and Product teams to enhance the customer experience.

As a Customer Support - Privacy Consultant at Cloaked, you will assist users in navigating our privacy product, help them understand their privacy options, and provide support to ensure a seamless experience with our virtual cloak technology. Your role will focus on building trust and enhancing customer satisfaction by addressing inquiries and providing personalized assistance.

The Client Billing Lead will manage client invoicing, establish billing protocols, lead day-to-day operations, and enhance the revenue cycle while ensuring accurate billing aligned with the firm's objectives.

The Customer Solutions Manager will build relationships with Vonage’s API customers, ensuring they are effectively utilizing the communication solutions provided. Responsibilities include defining success plans, educating customers, monitoring progress, identifying upsell opportunities, and resolving technical issues. The role requires strong organizational skills and the ability to engage with multiple accounts simultaneously.

The Customer Support Operations Tools Lead is responsible for managing and optimizing customer service technology tools, providing technical support, analyzing data to improve performance, leading projects, creating training materials, ensuring data security, and maintaining vendor relationships.

The Enterprise Customer Success Manager is responsible for fostering long-term relationships with large customers, enhancing product adoption, managing renewals, and acting as a liaison between customers and internal teams. This role involves strategic advisory, problem-solving, and contributing to customer engagement strategies, while also partnering with sales teams to align on account strategies and ensure customer needs are met.

As a Leave Specialist, you'll manage employees' leave of absence processes from start to finish. Responsibilities include providing personalized support, ensuring accurate payroll processing, and collaborating with various stakeholders to enhance the leave experience. You'll also collect feedback for product improvement and actively participate in team meetings to foster a proactive work environment.