The Opportunity:
- We’re hiring a Client Success Manager to own client relationships, lead data execution, and drive cross-functional coordination—especially between clients and our technical/operational teams.
- This role is perfect for someone who brings a strong commercial mindset, thrives in a fast-paced environment, and knows how to translate strategy into action. You'll play a critical role in both delivering value and helping grow the business.
Key Responsibilities:
- Manage relationships with assigned clients in CPG, analytics, and retail media
- Translate business needs into clear deliverables for internal data and ops teams
- Lead execution of data products, recurring deliverables, and performance reporting
- Support sales outreach and early-stage conversations with new prospects
- Help elevate the output and development of junior team members through collaboration and guidance
- Identify upsell and expansion opportunities by tracking client usage and needs
- Troubleshoot issues and ensure a high standard of service and delivery
What You Bring:
- 3–6 years in Client Success, Account Management, or Strategic Partnerships
- Experience in CPG, data/insights, or retail media preferred
- Hands-on, roll-up-your-sleeves mentality—you’re not afraid to dig into the details to get things done
- Strong communicator, comfortable working across business and technical audiences
- Organized, proactive, and relentlessly resourceful
- Commercial mindset with the hustle to support growth and uncover new opportunities
- Comfortable managing multiple priorities in a fast-moving environment
What We Do
We know that you’ll have looked at quite a few company pages but IDT is different. We want people who want to make a big difference to our company with big ambitions. We’re a truly global team, with 1300 people working across all continents, apart from (at the moment!) Antarctica. But we are proud that despite our size, we encourage and support any in-house entrepreneurs to develop their ideas into business action. Our exciting growth plans make it a great time to join us.
Our people are the reason for IDT’s passion for success. The IDT family is made up of people of all backgrounds, expertise, and interests, all with a relentless team spirit. We need people who share both our commitment to success and excitement about our journey. You won’t ever be bored or have to wonder how to fill your time. You’ll find the work challenging but you’ll get the support of a great team to help you beat those challenges. You will also be expected to support others as well as work hard, work well and work with a smile.
If you want a join a company that will help you become your brilliant best and achieve amazing results, then you want to join IDT.
