Top Entry Level IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide Tier 1/2 IT support at manufacturing plants: troubleshoot desktops, laptops, printers, RF scanners, networking (WAN/LAN/VPN), administer Active Directory, support Office 365/SharePoint/Access, perform imaging, patching, preventive maintenance, escalate complex issues, and support corporate IT initiatives and on-call rotations.

Support optometric equipment management by routing help desk tickets, coordinating vendor repairs and deliveries, tracking orders and invoices, maintaining equipment spreadsheets, and collaborating with cross-functional teams. Assist Director with special projects and escalate issues as needed.

Provide L1/L2 basis administration for 24x7 operations. Work in shifts to manage and operate customer applications, ensuring availability and incident response.

One-year paid apprenticeship to learn IBM Z mainframe administration. Complete technical coursework, earn IBM digital credentials, perform basic mainframe tasks (JCL debugging, ISPF dataset management, use IBM utilities), ensure systems meet business needs, participate in on-call rotation and occasional evenings/weekends.

Provide level 1 & 2 support for point-of-sale systems, ensure operational systems during events, and maintain hardware and software functionality.

The Business Systems Analyst I will support hardware and software issues, provide technical support, train users, troubleshoot problems, and assist in reporting solutions.

Provide operational technology support for regional and property teams using Yardi, Nexus, MRI and ServiceNow. Monitor and resolve ServiceNow tickets, create KB articles, assist users with reporting, accounting, permissions, and troubleshooting, track request trends, prepare metrics, and support project delivery and stakeholder communication.

Provide first-line technical support for clients: troubleshoot hardware and software, perform installations/upgrades, resolve issues via phone/chat/email, maintain tickets and client documentation, and provide occasional on-site assistance to ensure customer satisfaction.

Provide first-line IT support for a remote workforce: troubleshoot hardware/software, manage user accounts and onboarding, resolve Tier 1 tickets, document processes, maintain SLAs, and escalate with clear diagnostic information.

Provide first-line technical support for PointClickCare products: troubleshoot network, integration, API, and web application issues; document incidents and resolutions; collaborate on recurring problem fixes; use diagnostic and AI tools; and apply healthcare domain knowledge to support provider workflows and integrations.