Lead the technical product support team by resolving complex customer issues across calls, emails, and chats. Set departmental goals, implement quality processes, monitor performance for client satisfaction, and handle escalated issues. Train team members in technical knowledge and incident management while also participating in daily activities and decision-making.

As a Senior Customer Success Manager, you will support strategic customers in achieving their goals by developing customized plans, enhancing their utilization of the platform, and driving net revenue retention through effective relationship management.

The Onboarding Manager at Tebra is responsible for leading the onboarding experience for new customers, ensuring successful implementation of software solutions. This role involves communication, training, and project management to guarantee customer satisfaction and successful product adoption. The position requires strong analytical, negotiation, and multitasking abilities in a fast-paced environment.