Top Customer Success Jobs
The Retention Specialist is responsible for retaining customers wishing to disconnect or downgrade their service by educating them on the benefits of Optimum's products and services. The role involves utilizing sales techniques to foster customer retention and improve satisfaction, alongside navigating billing systems to address customer inquiries.
The Senior Director of Voice of Customer will lead the VoC program, focusing on customer feedback to drive improvements in customer experience. Responsibilities include designing surveys, analyzing data, creating actionable insights, and collaborating with departments to enhance customer satisfaction and loyalty.
The Executive Customer Relations Intake Coordinator at Optimum is responsible for creating and assigning cases, managing customer escalations, and ensuring timely resolution of customer issues. The role requires exceptional communication and organizational skills, as well as the ability to work in a customer-centric environment. Minimum qualifications include a high school diploma, 1 year of administrative experience, and proficiency in MS Outlook, Word, and Excel.
The Retention Insight Specialist at Optimum will monitor call quality and performance of Retention Agents, analyze customer reactions, implement quality initiatives, and provide feedback to enhance training and save rates. This role entails identifying process breaks and creating KPIs for executive review while conducting feedback sessions with leadership.
The Retention Insight Specialist monitors and assesses call quality and performance of Retention Agents for both B2C and B2B customers. This role involves providing feedback, analyzing customer reactions, identifying training opportunities, and ensuring the integrity of the sales process. In addition, the Specialist creates KPIs for executive review and conducts weekly feedback sessions with leadership.
The Retention Insight Specialist is responsible for assessing the call quality and performance of retention agents dealing with existing customers. They monitor call flows, assess agent behaviors, create KPIs, and provide feedback to leadership. This role requires a Bachelor's degree or 3-5 years of relevant experience in a call center environment.
The Retention Insight Specialist monitors call quality and performance of Retention Agents, providing feedback and making recommendations for training improvements. This role involves creating KPIs for review and assisting in developing quality initiatives to enhance retention strategies.
The Senior Specialist CSP is responsible for enhancing customer relations through effective support. This role involves actively listening to customer inquiries, resolving issues related to billing and services, and ensuring thorough follow-up for satisfaction. The CSP will leverage various tools and collaborate with teams to provide timely solutions. Knowledge of client products and compliance with regulations is essential.
Execute a comprehensive new residential construction plan, communicate value with partners, research project details, negotiate arrangements, expand strategic footprint, coordinate activities with local entities, develop relationships with developers, work with internal teams on project execution, address issues, work on marketing initiatives, generate leads, and manage customer needs. Strong communication, negotiation, and problem-solving skills required.
The Senior Specialist CSP is responsible for enhancing customer relationships through effective support of Lightpath's network, products, and services. This role involves actively listening to customer concerns, providing solutions, and ensuring a positive customer experience while capturing important interaction data for future reference.
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