Cash Management Specialist

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
The Cash Management team supports customers and internal groups in processing and reconciliation of customer cash payments.
Responsibilities

• Evaluate, research and resolve customer payment processing issues via on-line web tools and data provided from reports
• Responsible for maintenance of customer payment options, including: reporting billing & processing system issues that hinder the performance of the database
• Coordinate adjustments and payment applications of customer accounts consistent with department standards and procedures
• Process manual local area payments, bulk management invoicing, lockbox exceptions, and credit cards
• Responsible for deposit preparation, including daily transmittal forms, deposit slips, and pick up logs
• Responsible for balancing lockbox deposits and following department process and procedure to address discrepancies
• Manage internal mailboxes, phone calls, faxes and subscriber inquiries ensuring issues are resolved within compliance
• Provide customer service billing support, explaining billing statements, processing customer payments for service, and issuing credits and debits

Qualifications

• High School Diploma or equivalent required
• Experience in banking or telecommunication industry, including billing and order processing is preferred
• Working knowledge of windows-based software (Microsoft Word, Excel, Access)
• Demonstrated analytical and mathematical proficiency
• Demonstrated problem solving proficiency in resolving customer issues
• Ability to work flexible hours, including evenings, weekends, holidays and overtime as required

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $33,482.00 - $55,007.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty