Top Customer Success Jobs

The Manager - Client Development at Capital One Shopping will manage partnerships with key merchants, integrating products and leveraging data to optimize business success. The role involves strategic account management, driving analyses to support merchant initiatives, and collaborating with internal teams to create tailored solutions.

The Specialist in Third Party Management supports supplier performance monitoring, compliance evaluations, and manages non-associate workday access. Key responsibilities include coordinating onboarding for suppliers, facilitating meetings, ensuring compliance with policies, and supporting ongoing projects with third parties.

The Dealer Success Manager will onboard and train auto dealers on products and processes, improve execution and drive results by collaborating with stakeholders. This role requires strong communication and analytical skills to address technical issues and adapt training materials as needed, with extensive travel to dealership locations.

Support network through real-time monitoring of trends, volumes, files, and transactions, activate appropriate levers, ensure business processes meet customer needs. Monitor critical metrics, trigger escalations, prepare reports, analyze performance issues, collaborate with global teams. Act as point of contact for technical difficulties, track incidents, manage bridge lines. Perform audits, manage handoff emails, support other work towers, maintain process documentation and governance.

As a Principal Risk Specialist at Capital One in Alabang, Philippines, responsibilities include conducting risk assessments, monitoring and mitigating risks, managing audit processes, and implementing risk management policies. Basic qualifications require a Business Graduate with 3-5 years of experience in managing risk and internal controls in the financial industry, familiarity with operational risk management, strong analytical and communication skills, and willingness to work in the Alabang location and mid-shift schedule.

As a Collections Advisor, you will support customers facing difficulties in making payments due to various circumstances. Your role involves effective communication, understanding individual situations, and providing suitable solutions while ensuring a customer-focused approach. You will also need to navigate industry regulations and signpost customers to additional support resources.

The Principal Associate - Client Development will work closely with key merchants, focusing on strategic account management and leveraging data to optimize business growth. Responsibilities include partner outreach, product integration, training, and driving analysis to support merchant initiatives. Strong communication and analytical skills are essential for success in this client-facing role.