Top Customer Success Jobs

Leads enterprise partner support across U.S. and Canadian markets, managing leaders and client-facing teams serving payment network participants. Responsibilities include improving operational readiness, strengthening support models, enabling partners, overseeing onboarding and relationship management, and delivering operational excellence. Requires extensive client support or account management experience in payments, fintech, or financial services, along with significant people leadership experience.

Build strategic partnerships with auto dealers and sales teams to support Navigator Platform sales, onboarding, adoption, retention, training, troubleshooting, and ROI discussions. Drive process improvements, provide product expertise, influence dealer stakeholders, and conduct frequent in-market dealership visits. The role supports sales objectives while owning the customer enablement and retention lifecycle, with travel up to 50%.

Manage strategic relationships with auto dealers, partnering with sales teams to acquire and retain Navigator Platform subscribers. Own customer setup, training, adoption, troubleshooting, ROI discussions, process improvement, and retention. Collaborate with dealer-facing teams to support sales strategies, improve customer outcomes, and drive technology adoption. The role requires frequent dealership visits within the Baltimore and Wilmington metro areas, with travel up to 50%.

Partners with auto dealer sales teams to develop market strategies, support Navigator Platform sales, and own customer adoption and retention. Provides product and process expertise, onboarding, training, ROI guidance, troubleshooting, process improvement, and stakeholder enablement. Conducts frequent dealership visits across Palm Beach, Boca Raton, and Pompano Beach while fostering relationships and driving platform value.

The Dealer Success Manager partners with sales teams to win and retain auto dealer subscribers for the Navigator Platform. Responsibilities include sales enablement, customer onboarding, training, product adoption, ROI discussions, process improvement, platform troubleshooting, stakeholder engagement, and retention lifecycle ownership. The role requires frequent dealership visits, strong relationship management, analytical ability, process expertise, and effective communication across organizational levels.

The Senior Risk Associate will support risk management for the Upmarket and Discover Card segments, executing activities and collaborating with stakeholders while developing risk transparency through analytics.

Act as a strategic consultant to auto dealers, support POD sales for Navigator Platform, own customer adoption/retention, provide training, troubleshoot product/process issues, and perform frequent in-market dealer visits to drive platform adoption and ROI.

Lead the development and execution of customer-centric strategies for Collections and Recoveries programs, balancing loss prevention with customer experience. Oversee a team of analysts, collaborate with cross-functional partners, and influence senior leaders with data-driven insights.

The Dispute Analytics Representative monitors and analyzes dispute volumes, identifies trends, collaborates with partners, and compiles reports to improve dispute management.

Provide technical support for users via calls and chats, addressing software issues, monitoring tickets, and assisting in onboarding. Use Service Now for ticket management.