Top Customer Success Jobs
The Senior Product Support Engineer at BugSnag will be responsible for providing deep technical support to customers by troubleshooting issues via various communication methods. The role involves collaborating with internal teams, investigating technical problems, identifying solutions, and potentially mentoring junior staff.
As an Associate Product Support Engineer at SmartBear, you will troubleshoot and resolve technical issues for customers, gain expertise in company products, and collaborate with development teams to enhance customer service. You will also document and track customer inquiries while advocating for user needs within the company.
The Associate Product Support Engineer is responsible for delivering technical support to customers, troubleshooting issues via various communication channels, documenting customer problems, and collaborating with development teams to improve service. The role requires enhancing technical knowledge and skills related to multiple products.
The Associate Product Support Engineer will troubleshoot and resolve technical issues for customers across multiple products. Responsibilities include working with APIs and modern web application technologies, collaborating with internal teams to improve customer support, and documenting customer issues.
As an Associate Product Support Engineer at SmartBear, you'll provide technical support for the Zephyr Scale and Reflect team, collaborate with support and development teams, and improve customer satisfaction through efficient issue resolution and advocacy.
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