At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.
Associate Product Support Engineer:
Requirements
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- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Atleast1yr of working experience
- Work from the Bangalore office 1-2 times a week.
- Availability for rotating weekend shifts 1-2 times a month.
- Strong English communication skills (B2 level or higher), capable of explaining technical concepts in simple terms.
- Proven customer engagement skills with empathy and professionalism.
- Ability to work independently in a remote setting with strong accountability and time management.
- Strong debugging and problem-solving skills.
- Understanding of web applications, network technologies, and basic network troubleshooting.
- Proficiency in Front-End fundamentals, including inspecting and debugging DOM elements and performance optimisation.
- Knowledge of web technologies (HTML, CSS, JavaScript) and software testing principles is preferred.
- Proficiency in REST API usage and a basic understanding of SQL is desirable.
- Familiarity with Test Management tools and QA practices is desirable.
- Experience with AWS (CloudWatch, RDS, DynamoDB) is desirable.
- Experience with Jira, Salesforce, and GitHub is desirable.
Job Responsibilities
- Provide exceptional technical support for the Zephyr Scale and Reflect team, reporting to the Customer Care Manager.
- Collaborate with support and development teams to address customer needs, enhancing system knowledge and technical expertise.
- Deliver prompt, courteous, and effective responses to customer inquiries across various channels (email, screen sharing, live chat).
- Document, track, and efficiently resolve customer issues, ensuring clear communication and consistent follow-ups.
- Actively seek methods to improve problem resolution efficiency and customer satisfaction.
- Serve as a customer advocate, ensuring feedback is considered in product development.
Why you should join the SmartBear crew:
- You can grow your career at every level.
- We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
- We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
- We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
- We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.
Top Skills
What the Team is Saying
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What We Do
SmartBear is pioneering innovation in software quality, embracing AI’s transformative potential. The company’s powerful solution hubs, including SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, give software development teams around the world visibility and automation that provide end-to-end quality.
SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. With an active peer-to-peer community, SmartBear meets customers where they are to help make our technology-driven world a better place. The company is committed to ethical corporate practices, including responsible AI that integrates accountability and transparency across its technology stack, and to social responsibility, promoting good in all the communities it serves.
Award-winning and industry favorite tools including SwaggerHub, TestComplete, Bugsnag, ReadyAPI, Zephyr, and Pactflow, among others. Trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.
With an active peer-to-peer community, we meet customers where they are to help make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
Why Work With Us
SmartBear is revolutionizing software quality not just for our customers, but for our customers’ customers. With quality at the heart of everything we do, we actively support and train new teammates, fostering growth through development and internal promotions. Our culture is open, fun, and welcoming, empowering all experience levels to thrive.
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SmartBear Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
SmartBear supports flexible work arrangements, balancing home and work life uniquely for each employee. We offer In-Office, Hybrid, and Fully Remote options, recognizing the value of both in-person collaboration and personal flexibility for our team.
