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Top Customer Success Jobs
As a Customer Support Analyst, you will help customers solve problems in the CrunchTime platform, troubleshoot technical issues, collaborate with teams for the ultimate customer experience, and provide account management support. You will also be the voice of the customer to help improve products and services.
The VP of Customer Support will lead global customer support operations, designing and executing strategies to ensure high customer satisfaction and retention. Responsibilities include operational oversight, team development, customer advocacy, budget management, and ensuring compliance with regulations while utilizing data analytics for improvement.
Responsible for all billing functions at a rapidly expanding software company specializing in the restaurant industry. Manage customer accounts, invoices, payments, and collections. Collaborate with departments, handle billing complaints, and maintain customer contracts. Bachelor's degree and 2-4 years of billing experience required.
As a Solutions Specialist at CrunchTime, you'll support customer implementations by ensuring critical tasks are completed, becoming an expert in product usage, and advocating for customers internally. Your role involves collaborating with teams to optimize the software for customers while leveraging your organizational and process-oriented skills.
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