The Customer Support Engineer assists customers using Contentful by troubleshooting issues, guiding them through API and tool integration, and escalating technical problems to the Engineering team. They need to understand customer needs, communicate effectively, and work collaboratively in a diverse environment while being outcome-focused.

As a Customer Success Manager, you will manage relationships with 25-30 enterprise accounts, ensuring customer satisfaction, driving product adoption, and influencing customer health scores. You will oversee renewals and negotiations, communicate customer insights, and collaborate with cross-functional teams. Travel for on-site meetings is expected at ~25% annually.