Senior Technical Trainer

About the opportunity 

Are you a practicing Solution Architect, Solution Engineer, Software Engineer, Technical Partner Manager, Support Engineer, Developer Relations Advocate, or equivalent, who has experience working with Contentful or other API-first composable content systems? Do you enjoy helping people find solutions to business and technical challenges? Do you love sharing your technical expertise with others, communicating complicated things in a simple way?

We’re looking to hire a multi-talented technical trainer who is a CMS expert with a keen understanding of major commerce and marketing technology platforms and current web technologies. Someone who can help us continue to create the industry’s most creative, impactful, and engaging learning experiences. Experience creating how-to videos is a plus.

This role will report into the Sr. Director of Product Adoption and Growth based in Sydney, Australia, but will also work very closely with the Global Learning Services team.

What to expect?

• Because you are a fast learner and have lots of relevant experience, you will quickly become a Contentful expert (if you’re not one already).
• You will deliver virtual and in-person workshops (across APAC) to Contentful customers and partners on Contentful architecture and features, content modeling best practices, using Contentful APIs and SDKs, CI/CD strategies, extending the Contentful environment with apps, and other topics. 
• You will inspire customers and partners to become enthusiastic fans of Contentful by communicating a compelling vision of Contentful’s features, value proposition, and the strategic role that content infrastructure plays in facilitating digital transformation. 
• You will serve as a Contentful subject matter expert and technical resource for the Learning Services team, helping the team design new learning experiences, document best practices, and create helpful tools, job-aids, code samples, and other resources for Contentful users.
• You will create training curriculum for new and existing product capabilities and record videos that can be incorporated into training or learning curriculum. 
• You will establish a relationship of trust with Contentful’s product management and development teams that will enable you to communicate customer needs, use cases, challenges, and feedback in a way that drives improvement of the Contentful product.
• You will seek continuous improvement in the areas of operational excellence, scalability, efficiency, and learning effectiveness

What you need to be successful?

• Bachelor’s degree in a learning or technology-related field
• 2-5 years experience as a Solution Architect or other technical role required, preferably in a customer- and/or partner-facing capacity
• Experience working with Contentful, Contentstack, Sanity, other API-first composable content systems preferred. Drupal, AEM, or Sitecore experience also preferred
• Understanding of major commerce and marketing technology platforms
• Proven experience with current web technologies (React or other JavaScript libraries/frameworks, REST and GraphQL APIs, cloud-based microservices architecture, etc.) 
• Experience working with content personalization, experimentation, and analytics tools
• Strong understanding of composable/MACH architecture and methodologies
• Agency/SI implementation partner experience a plus
• You have both presentation and facilitation skills. You can present material in an engaging way, read a room, and think on your feet. But you also can guide learners through a discovery process without being the “sage on the stage.” 
• You have excellent educational instincts and have created instructor-led courses and other learning materials.
• You have experience delivering in both face-to-face and virtual instruction/webinar formats.
• You are well-organized and can easily guide large projects through various stages of development while still meeting tight deadlines
• Up to 25% travel, including international, may be required.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Healthcare packages and time off programs are available through Remote.com, or your contracting agency. 
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• A personal education budget to improve your skills and grow in your career 
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-HYBRID #LI-KS1