Top Customer Success Jobs

Lead the Customer Success organization at AlertMedia with a focus on strategic direction, talent growth, customer advocacy, and driving outcomes to enhance customer relationships.

As a Global Intelligence Analyst, you will monitor global incidents, assess their impact on customers, and communicate critical information effectively. This role involves decision-making under pressure and collaboration with the Global Intelligence team.

Support AlertMedia customers by managing tickets and live chats, resolving product issues while maintaining professionalism and empathy. Collaborate with team members and continually enhance product knowledge.

Lead the Customer Onboarding team to support high-volume customers, ensuring high-quality experiences and team motivation while coaching team members and refining onboarding strategies.

The Renewals Coordinator manages contract renewals, communicates with customers, collaborates with teams, and identifies upsell opportunities to enhance customer retention.