Manager, Customer Operations role at AlertMedia in Mexico City, responsible for leading and mentoring Customer Success and Support teams to ensure excellent customer experience, retention, and growth. Collaborates with US leadership, engages with customers, evaluates data, and solves problems to drive operational efficiency.

The Enterprise Customer Success Manager - Strategic at AlertMedia takes ownership of complex and high-value customer relationships, focusing on strategic partnership and driving adoption. Responsibilities include conducting Quarterly Business Reviews, supporting customer health, retention, and growth, and collaborating with various teams within the company. The role requires expertise in the product offerings and a consultative approach to ensure customer success.

The Enterprise Customer Success Manager at AlertMedia takes ownership of customer relationships, focusing on Enterprise accounts to provide strategic partnership. Responsibilities include driving adoption, conducting Quarterly Business Reviews, supporting customer health, retention, and growth.