Top Customer Success Jobs

Own multiple concurrent SaaS customer implementations, lead kickoffs, create implementation plans, manage milestones in Gainsight and monday.com, advise customers on processes and data, coordinate cross-functionally, and ensure seamless handoff to Customer Success Managers.

Own multiple concurrent SaaS customer implementations from kickoff to handoff, create implementation plans, lead working sessions, manage milestones in Gainsight and monday.com, consult on data imports/automations, communicate across teams, and drive adoption and transition to Customer Success Managers.

The Director of Strategic Customer Success leads relationships with key customers, driving retention and account growth through strategic partnerships and cross-functional collaboration.

Manage SMB customer relationships to drive platform adoption, retention, and growth. Serve as product expert, handle escalations with support, run webinars, track communication in Gainsight/Salesforce, evaluate account health, pursue upsell opportunities, and ensure timely responses and positive renewal outcomes.

Serve as a technical advisor for assigned accounts, guiding implementations, integrations, and escalations. Collaborate cross-functionally to resolve technical issues, monitor account health, run reviews, identify expansion opportunities, and improve documentation and processes to support customer success.

Manage SMB customer relationships to drive product adoption, retention, and growth. Host webinars, track communications in Gainsight and Salesforce, evaluate account health and risk, partner with support on escalations, and identify cross-sell/upsell opportunities. Respond to inquiries within one business day and contribute to company culture.