Top Customer Success Jobs
As an Enterprise Customer Success Manager, you will drive success for customers using Smartcat's Language AI platform. You will be responsible for achieving quarterly objectives, accelerating user engagement, and uncovering growth opportunities within existing accounts, ensuring high retention rates.
The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 major accounts, driving usage and growth through effective onboarding, customer engagement, and identification of expansion opportunities. Responsibilities include meeting quarterly objectives, accelerating customer engagement, and collaborating with internal teams to deliver exceptional support and solutions for multilingual content creation.
The Customer Experience Specialist at Smartcat addresses customer needs through empathetic assistance and clear communication, collaborates with the product team, maintains high customer satisfaction, and engages in troubleshooting elevated issues while working with various internal teams.
As a Customer Experience Specialist at Smartcat, you will assist customers with empathy and clear communication, manage their requests through ticketing systems, troubleshoot issues, and collaborate with various teams to ensure high customer satisfaction and support goals are met.
The Supplier Support Specialist at Smartcat is responsible for providing high-quality support to freelancers and language service providers. This includes maintaining suppliers' satisfaction, resolving customer issues in a timely manner, and working collaboratively in a remote environment. Excellent communication skills and a commitment to helping others are essential.
As a Strategic Customer Success Manager, you will manage a portfolio of 15-20 Strategic Accounts, driving software adoption and utilization through onboarding and regular customer engagements. You will identify growth opportunities and collaborate with various teams to enhance customer experience and ROI on multilingual content needs.
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