Top Senior Level Automotive Customer Success & Experience Jobs

Manage a regional portfolio of 100–140 dealer accounts to maximize retention, utilization, and upsell of vAuto products. Build client relationships, run needs assessments, troubleshoot barriers, oversee launches, conduct onsite/virtual engagements, and generate additional revenue through account expansion and product adoption.

Manage a regional portfolio of 100–140 dealer accounts to drive client retention, product utilization, and upsells across vAuto products. Build relationships with dealer decision-makers, perform needs assessments, launch accounts, conduct onsite/virtual engagements, remediate at-risk clients, harvest additional business, and share best practices while contributing to product development and customer education.

Manage retention, utilization, and expansion of 100–140 dealer accounts across vAuto products to maximize revenue. Build relationships, run needs assessments, launch accounts, conduct onsite/virtual engagements, remediate at-risk clients, and upsell products while sharing best practices and informing product development.

Serve as primary technical contact for customers of Industrial IoT products: onboard and train users, diagnose and resolve complex technical issues, manage complaints, provide product feedback to engineering, analyze recurring system problems, and collaborate cross-functionally to improve products. Role requires customer-facing support and up to 25% travel.

The Account Director will build relationships, guide strategic planning, analyze service data, and drive revenue growth for Via's partners.

Lead end-to-end customer experience design and transformation for commercial/fleet customers: conduct research, synthesize insights, design journeys and service blueprints, drive autonomous workstreams to implement scalable solutions, measure CX outcomes (NPS/CSAT), facilitate cross-functional alignment and executive storytelling, and produce professional deliverables to operationalize and scale customer-centric programs.

Client-facing role managing national commercial fleet clients to drive growth and retention. Provide white-glove operational support, develop SOPs and programs, lead cross-functional teams, resolve critical issues, analyze performance and recommend process and technology improvements to ensure client success.

The Manager oversees the Voice of the Customer program, analyzing data to enhance customer care performance and drive improvements.

Serve as primary liaison for client accounts to drive revenue growth, expand services, and ensure employee engagement. Manage client relationships, identify upsell opportunities, approve timecards, monitor workforce operations, coordinate onboarding and payroll, and collaborate with Recruiting/HR/Operations to support strategic account growth and exceptional customer satisfaction.

Manage end-to-end execution of high-touch events, including logistics, vendor management, and guest communication, for executive audiences at UP.Labs.

Own post-sale customer lifecycle with OEM and supplier engineering teams: drive adoption, retention, expansion, benchmarking insights, technical enablement, renewals, and cross-functional escalation to ensure program success.

Lead a team of Customer Onboarding Managers while developing and implementing efficient onboarding processes for mid-market and enterprise customers. Collaborate with various departments to ensure smooth transitions and address client needs, all while improving customer satisfaction and onboarding metrics.