Top Senior Level Automotive Customer Success & Experience Jobs

Lead and scale pilot programs, own customer operations (success, field ops, renewals), build repeatable GTM motions and processes, partner with product/engineering, develop documentation and metrics, and represent Axle to fleets, OEMs, and partners to drive commercial growth.

Manage and scale partner relationships for Waymo's operations by driving integration, governance (MBRs/QBRs), performance improvement, compliance, and cross-functional escalation resolution to ensure partner success and operational expansion.

Lead the development of strategic partnerships to drive growth and profitability. Build and manage partnerships, analyze performance, and influence cross-functional teams, while developing a high-performing team.

The Customer Desk Specialist manages customer demand and orders, coordinates shipment planning, analyzes forecast variations, and ensures customer satisfaction by collaborating with internal teams.

Lead and manage trainers to deliver consistent CX training across internal and BPO sites. Own delivery operations, coach and calibrate facilitators, analyze training metrics, partner with Instructional Design, manage vendor relationships, and conduct site audits to ensure readiness.

Lead and build a Voice of the Customer program that captures, analyzes, and drives action on support feedback. Translate qualitative and quantitative insights into prioritized recommendations for Product, Engineering, and Safety. Design taxonomies and workflows, partner with analytics, present to leadership, and hire and grow a small team to close the loop on customer-impacting issues.

Lead a portfolio of enterprise clients, drive adoption and expansion, act as product expert and escalation point, translate client needs into technical requirements, mentor client success team, track client health, and collaborate cross-functionally to ensure delivery and growth.

Lead, hire, train, and coach Customer Success Managers to drive product adoption, retention, and customer outcomes. Develop enablement strategy, monitor program efficacy, upskill the team, manage performance, and run related projects.

Lead Customer Success strategy and execution to drive revenue growth, retention, and market expansion. Develop KPIs, act as voice-of-customer, align customer expectations to internal processes, coach and develop the Customer Success team, and collaborate cross-functionally to deliver end-to-end, best-in-class customer experiences.

The Senior Technology Compliance Analyst will enhance the Compliance Program, evaluate IT controls, conduct assessments, and lead remediation efforts.