Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
Summary:
As a Customer Service Representative at Vivid Seats, you will manage transactions and relationships with our valued sellers and customers. Your role involves handling calls and emails related to event and order inquiries, providing exceptional service to enhance customer experiences.
Responsibilities:
- Manage and respond to customer and seller inquiries via phone and email.
- Resolve order-related issues by identifying problems and providing solutions.
- Ensure timely order confirmation by monitoring open and pending orders.
- Handle day-to-day interactions with sellers to support and resolve order concerns.
- Contribute to the improvement of team processes and customer service standards.
Required Skills:
- Excellent communication, attention to detail, and organizational skills.
- Strong problem-solving, decision-making, and resolution capabilities.
- Interest in the live event industry and a willingness to learn.
Office Location: Coppell, TX
Training and Schedule:
- The first 4 weeks of employment will involve training from Monday to Friday, 8:30 AM to 5:00 PM. Training is paid.
- Subsequent work schedule: 8:00 AM to 4:30 PM with Wednesday and Thursday off. Remote work on Saturday and Sunday.
Compensation and Benefits:
- $37,000 base salary with overtime eligibility, biannual bonuses, and annual equity grant. Overtime compensation for hours worked over 40 per week.
- Enjoy tickets to live events and performances.
- Hybrid work environment offering flexibility between home and office.
- Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
- Bonus incentives and 401K matching for future savings.
#IND
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
What the Team is Saying
What We Do
Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. Based on the belief that “Life Happens Live”, the Chicago-based company provides exceptional value by providing one of the widest selections of events and tickets in North America and an industry leading Vivid Seats Rewards program where all fans earn on every purchase. Through its proprietary software and unique technology, Vivid Seats drives the consumer and business ecosystem for live event ticketing and enables the power of shared experiences to unite people.
Why Work With Us
We build products that connect people and create lasting memories. If doing meaningful work inspires you, you’re our kind of people. We are passionate about facilitating amazing fan experiences and just as intent on providing compelling experiences for our employees. Create and attend incredible live event experiences with us!
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Vivid Seats Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
