We’re seeking a motivated and client-focused Customer Success Manager to join our growing team. In this role, you’ll be responsible for ensuring our clients achieve maximum value from our services by acting as a trusted advisor, maintaining strong relationships, and proactively identifying opportunities for client growth and satisfaction.
The CSM will work closely with the Director of Customer Success and internal fulfillment teams to ensure client goals are met while supporting long-term retention and expansion. This position is ideal for someone who thrives on collaboration, building relationships, enjoys problem-solving, and is eager to develop into a future Account Manager role.
Responsibilities- Support the Director of Customer Success in developing scalable processes and client success best practices
- Help new clients seamlessly onboard our services by providing clear guidance and resources that set them up for immediate success.
- Cultivate meaningful, long-term partnerships with customers by fostering trust, consistency, and open communication.
- Identify and address potential roadblocks before they escalate with the Director of Customer Success, ensuring clients always feel supported by Rankings.io
- Provide clients with insights, recommendations, and education on Rankings.io services to drive ROI and strengthen relationships
- Collaborate closely with sales, marketing, product, and technical teams to ensure seamless execution of campaigns and client deliverables
- Prepare and deliver regular reports highlighting key performance metrics, wins, and next steps
- Design and implement strategies that enhance customer satisfaction and loyalty, reducing churn while boosting overall engagement.
- Identify opportunities for client expansion, renewals, and upsell of services in alignment with client needs
- Stay informed on industry trends, competitive landscape, and updates to digital marketing best practices to advise clients proactively
- 2–3 years of experience in client-facing roles (Customer Success, Account Management, or Project Management) within a digital marketing agency or similar environment
- Proven ability to manage multiple client relationships simultaneously with strong attention to detail
- Familiarity with SEO, PPC, and digital marketing fundamentals (hands-on campaign management not required)
- Strong written and verbal communication skills with the ability to present data-driven insights clearly
- Analytical mindset with problem-solving skills and the ability to translate performance data into actionable recommendations
- Tech-savvy and comfortable learning and using tools such as Ahrefs, SEMrush, GSC, GA4, or similar platforms
- Growth mindset and willingness to develop into more strategic client management responsibilities over time
- Starting Salary $70k
- Work remotely from home
- Unlimited PTO + 1 Wellness Day per Month
- 3% Match SIMPLE IRA
- 100% Health Insurance (including fully employer-funded coverage)
Top Skills
What We Do
There are thousands of “SEO experts” and most give you zero accountability.
You’ve never worked with an SEO partner like us. We help elite personal injury law firms dominate first page rankings through search engine optimization.
The personal injury space is absolutely saturated and if we’re being honest, most of our competitors deliver only the sizzle and never the steak.
We can’t promise you that we’re the cheapest option available, but we can promise that no agency has a more experienced staff…or better results.
“The retainer I pay – without any hesitation – is the best ROI of any marketing dollar I spend. It’s the most cost effective way to get good, qualified cases.” ~ Stewart J. Guss, Attorney at Law
Delivering exceptional service and aggressive growth means limiting who we work with. Our clients are our partners: we implement quickly, communicate openly, and invest seriously to dominate the first page.
SEO is an investment; so is law school and studying for the bar. Many clients see a return on investment in as little as six months
When you’re thinking of hiring an SEO agency, you’re looking for who can produce results, execute at the highest level, and most importantly:
Deliver proof, not promises. Our clients rank for keywords like:
⚖️ “Houston Car Accident Lawyer” (Stewart J. Guss, Esq.)
⚖️ “Philadelphia Car Accident Lawyer” (Gabriel Levin, Esq.)
⚖️ “Chicago Car Accident Lawyer” (Dave Abels, Esq.)
We’ve even had a client rank on the first page nationwide for “Car Accident Lawyer.”
The best in the industry trust us to deliver the rankings, traffic, and cases other firms can’t.
Accountability starts at the top. Most agencies hide behind excuses and jargon. They take your money, work hard for a month, then coast.
You deserve better; that’s why we exist.
We will personally be involved in your campaign, from strategy to execution. We invite you to hold us accountable – starting right now.
Let's Talk.
