Top Fintech Customer Success & Experience Jobs

The Head of Travel & Mobility at Adyen is responsible for the vertical's long-term strategy and commercial performance, focusing on new business acquisition and growth initiatives. This role requires strong strategic thinking, customer engagement, and collaboration across teams to drive revenue and enhance the customer experience.

The Enterprise Account Manager at Adyen builds relationships with Mandarin-speaking clients, drives commercial discussions, provides strategic consultation, and manages projects while ensuring customer satisfaction and financial targets are met.

Manage relationships with mid-market accounting stakeholders, drive product adoption and engagement, deliver consultative training and QBRs, collaborate cross-functionally, support renewals and expansion, and develop strategic account plans to maximize retention and growth.

As a Fraud Customer Support Sr. Specialist, you'll assist customers with fraud inquiries, utilize critical thinking, navigate bank systems, and communicate resolutions effectively, while maintaining accurate records.

The Tax Resolution Advocate will resolve payroll tax notices, provide customer service, collaborate with teams, and manage tax notice documentation effectively.

The Director will drive growth in client relationships focusing on loyalty consulting services, working closely with senior clients and managing sales pipelines.

The Senior Customer Success Manager builds relationships, drives product adoption, and retains SaaS revenue while managing a regional book of business for customer satisfaction and growth.

As a Relationship Manager, you'll manage a portfolio of advisory firms, leading success planning, driving product adoption, and ensuring strong client relationships.

The Integrations Manager will oversee customer integration journeys, troubleshoot issues, collaborate with teams, and enhance integration processes through documentation and training.

The Service Delivery Manager manages client engagement, reporting, and operational performance, ensuring quality service and building relationships with clients in the financial services sector.

The Account Manager manages a portfolio of high-end SMB customers, fostering relationships, identifying growth opportunities, and utilizing data analytics for business reviews and presentations.