Top Edtech Customer Success & Experience Jobs

Mentors provide technical support to learners in their online Nanodegree journey, host live sessions, and facilitate community engagement.

The Learning Support Specialist II provides tutoring in reading and writing, assisting learners in understanding course material, maintaining documentation, and communicating student needs.

The Senior Client Success Manager ensures long-term client satisfaction and revenue growth by managing B2B client relationships, leveraging Salesforce CRM, and identifying expansion opportunities while representing WES in industry forums.

As a Partner Strategy Lead, you will enhance partner success through strategic planning, initiative leadership, and relationship management with senior leaders, aiming for growth and retention.

The Manager of Corporate Partnerships oversees corporate partner engagement, ensuring effective onboarding, management, and growth of strategic relationships, while collaborating with multiple teams to drive partnership success.

The Bilingual Client Success Manager is responsible for client retention and account growth, managing customer portfolios, and ensuring service excellence through collaboration with various teams.

The Customer Engagement Liaison builds relationships with district personnel and local influencers, ensures service delivery, and addresses customer inquiries to enhance satisfaction and growth.

The Solutions Architect I provides technical support and customer service, assisting clients with system implementation and enhancements. Responsibilities include managing data audits, investigating support issues, and collaborating with development teams to improve software functionality.

Assist students with technology during tutoring sessions, troubleshoot tech issues, and ensure classroom setups are functional. Communicate with school staff and TbT managers.

Lead in-person implementation of Paper's GROW tutoring across East Coast districts: coordinate onsite logistics, conduct in-person and virtual trainings, onboard and support students, build relationships with administrators and teachers, and expand district engagement while managing heavy travel.