Top eCommerce Customer Success & Experience Jobs

Responsible for level 1 customer support, providing direct help to store personnel and customers through phone and email, while ensuring service levels and problem resolution.

Manage level 1 customer support, providing direct assistance to store personnel and customers via phone and email. Ensure customer loyalty through effective problem-solving and communication.

The iOS Mobile Engineer Co-op will work on real projects in the Mobile Engineering group, gain experience in iOS app development, and collaborate with teams to solve challenges.

Investigate trust and risk cases, review suspicious behavior and transactions, respond to customer email/chat inquiries, meet SLAs, identify trends, collaborate cross-functionally, and use metrics to improve processes while protecting buyers and sellers.

Serve as trusted advisor for ~40 customers, create tailored success plans to drive Klaviyo adoption, provide strategic and tactical support, escalate issues, recommend products to grow revenue, collaborate cross-functionally, and contribute product feedback and AI-driven workflow improvements.

The intern will analyze customer feedback, improve product education, enhance customer experience on Amazon, and collaborate across teams to optimize listings and resolve issues.

Own the technical data ingestion pipeline for new retailers: extract data from legacy POS systems, validate and QA imports, optimize extraction processes, and guide customers through technical setup and remote-access troubleshooting to ensure smooth go-lives.

As a Veterinary Assistant, support the healthcare team, assist with medical equipment, handle patient care, maintain communication, and ensure cleanliness in the practice.

The Podcast Showrunner will manage production of Crunchyroll's flagship podcast, creating outlines, developing segments, and coordinating technical execution.

The Senior Marketing Technology Business Analyst enhances and integrates marketing tech platforms to optimize campaigns and reporting, requiring expertise in data integration and analytics.

The Revenue Enablement Manager designs and executes enablement programs for GTM teams, improving sales methodologies, training, and supporting revenue growth.

The role involves guiding customers through product offerings, solving urgent delivery issues, and building long-lasting customer relationships. It requires adaptability and a focus on customer experience.