Top eCommerce Customer Success & Experience Jobs

The Director of Strategic Partnerships at Ibotta will manage B2B relationships, drive new and existing partnerships, utilize data for negotiations, and manage partner success metrics while traveling up to 30%.

The role involves guiding customers through product offerings, solving urgent delivery issues, and building long-lasting customer relationships. It requires adaptability and a focus on customer experience.

The Customer Care Representative at Newton Baby focuses on enhancing customer experience, managing inquiries, and resolving issues through effective communication and collaboration with teams.

Assist in managing the New York showroom by leading day-to-day operations, coaching staff, and ensuring a high-quality experience for guests. Responsibilities include staff training, inventory management, and supporting events.

The Digital Customer Experience Lead translates the digital CX vision into scalable programs, designs self-service initiatives, and optimizes customer engagement to drive retention.

The Dog Kisser will interact with dogs in NYC, accept kisses, document interactions, scout dog ambassadors, and provide insights on dog behavior.

The VP, Client Service will lead a portfolio of healthcare clients, driving digital transformation and business modernization, while ensuring client satisfaction and revenue growth.

The Healthcare Account Manager will develop relationships, penetrate assigned accounts, and drive revenue growth with major healthcare customers in the Seattle/Tacoma area, collaborating with sales support and service teams to achieve targets.

The Client Success Rep ensures customer satisfaction by addressing technical inquiries, resolving client issues, and suggesting software enhancements. Responsibilities include maintaining customer documentation and collaborating with team members for issue resolution.

The Customer Success Specialist will manage client relationships, drive satisfaction and growth, and collaborate with internal teams to enhance client experiences.