Top Biotech Customer Success & Experience Jobs

As a Pre-Sales, Data Science FAS Manager, you'll support sales by demonstrating the platform, addressing customer questions on analytics, and collaborating with Product and Data Science teams.

Manage post-signature partner relationships, driving performance and operational excellence across partnerships, with a focus on onboarding, ongoing support, and strategic growth initiatives.

The IT Support Engineer will provide technology support, manage equipment logistics, troubleshoot tech issues, and ensure a high-quality tech experience for employees, especially C-Suite executives.

The Digital and Automation Customer Success Manager develops relationships with healthcare providers, ensures customer success with digital solutions, and collaborates with internal teams. Responsibilities include analyzing feedback, conducting training, and staying updated on industry trends.

As a Technical Application Scientist, you will support customer inquiries, troubleshoot issues, provide training, and advocate for customer feedback while collaborating with various teams.

Serve as a trusted advisor for strategic clinical accounts, build Customer Success Plans, monitor KPIs and customer health, drive adoption, expansions, renewals, and advocate customer needs across product and services.

Assist the Hospitality department with administrative support, event planning, customer service, and transportation program management. Ensure timely completion of tasks and maintain departmental operations.

Investigate and resolve technical issues on an automated microfluidic biomarker platform, lead root-cause analysis, implement process improvements, support escalated customer issues, and collaborate with quality, engineering, assay development, and manufacturing to ensure consistent product performance.

The Account Manager III manages customer relationships, sales objectives, and supports new account setups while guiding other managers in strategy development.

The Specialty Account Manager will drive demand for Sunosi, develop business plans, manage customer relationships, and provide account management support to achieve sales goals in a territory.