Top Customer Success & Experience Jobs

Supports Mastercard technology account management by coordinating customer issues, incidents, escalations, service delivery, operational processes, documentation, reporting, and product communications. Collaborates with internal teams to resolve queries, maintain customer records, support service reviews, and identify process improvements while developing expertise in payments and technology operations.

Provides technical support and troubleshooting for Mastercard’s B2B and enterprise customers across Asia Pacific. Analyzes customer issues, delivers timely resolutions, escalates complex problems, supports testing, recommends process improvements, and manages small initiatives. Builds customer relationships, promotes satisfaction and retention, develops product expertise, and may guide less experienced team members. Mandarin proficiency is essential for supporting clients in Greater China.

Manage strategic financial institution client relationships for Mastercard. Lead the customer success lifecycle from onboarding through adoption, expansion, renewal, and retention. Drive value realization, executive engagement, account planning, customer health monitoring, and upsell identification. Serve as an escalation point while coordinating with Sales, Product, Technology, and Operations teams. Lead QBRs and strategic planning sessions, and contribute to scalable customer success practices.

Manages technology and operational relationships with Mastercard customers, coordinating onboarding, implementations, readiness assessments, releases, incidents, and post-launch support. Serves as the primary technical account contact, coordinates cross-functional teams, resolves escalations, tracks projects and dependencies, supports product adoption, provides operational guidance, and ensures compliance with applicable standards.

Supports technology and operational relationships with key customers by researching inquiries, contributing to integrated solution delivery, analyzing project performance, preparing reports and presentations, and coordinating with Product, Technology, delivery, and support teams. The role develops customer relationships, helps identify needs and opportunities, supports business planning and operational reviews, and participates in Mastercard’s Launch graduate development program.

Lead technical delivery and account management for Mastercard’s real-time payment solutions in the Philippines. Responsibilities include client and operator onboarding, requirements scoping, solution development, implementation, release management, production migration, troubleshooting, testing, settlement support, reporting, training, and cross-functional delivery coordination. Serve as the primary technical contact while supporting product release priorities and post-production operations.

Manage customer success for Mastercard’s Economics Intelligence Solutions across Asia-Pacific. Responsibilities include onboarding, product delivery, demos, training, customer coaching, insight presentations, support, renewals, expansion, churn prevention, and partnership with product, sales, and delivery teams. The role requires building executive-level relationships, solving customer problems, identifying product improvements, and communicating the value of economic and payments data solutions.

Supports Mastercard real-time payment product delivery for clients and operators in the Philippines. Responsibilities include technical implementation, onboarding, troubleshooting, migrations, testing, settlement issue resolution, reporting, release management, and cross-functional coordination. The role provides technical guidance, post-production support, client briefings, and serves as a key contact for operators, clients, and internal teams.

Lead technical account delivery for Mastercard RTP products in the Philippines: scope requirements, manage client onboarding, provide technical and post-production support, oversee releases and migrations, conduct training, and coordinate cross-functional stakeholders to ensure timely execution.

Leads customer success for Mastercard’s North American small and medium enterprise segment. Owns customer health, retention, renewals, expansion, revenue forecasting, strategic account planning, executive relationships, escalations, and commercial performance. Partners with Sales, Product, Risk, Operations, Finance, and Support to deliver customer value, improve service delivery, influence product direction, and achieve growth objectives. The role also manages or oversees senior Customer Success Managers and represents customer needs internally.