Top Customer Success & Experience Jobs

Lead and develop a team of Principal and Senior Principal Customer Success Managers serving complex global enterprise customers. Drive customer retention, growth, health monitoring, executive relationships, success planning, escalations, and measurable business outcomes. Coordinate cross-functional teams across Sales, Product, Support, Services, and Engineering while contributing to organizational planning and talent development. The role focuses on cloud transformation, agile delivery, automation, IT services, and AI adoption.

Manage the full customer lifecycle for DX customers, including implementation, adoption, success planning, renewals, expansion, and executive engagement. Track account metrics, forecast renewals, resolve retention risks, identify growth opportunities, and align customer use cases with business goals. The role requires proactive collaboration across internal teams and four days per week onsite in Salt Lake City.

Manage post-sales relationships with mid-market and enterprise customers, serving as a trusted advisor and driving adoption, value realization, expansion, and retention. Develop success plans, conduct executive business reviews, identify risks, coordinate with account teams, demonstrate Atlassian solutions, and provide customer feedback internally. The role requires strong SaaS customer success expertise and proficiency with Jira, Confluence, Gainsight or similar CRM tools, Salesforce, and Tableau.

Principal Customer Success Manager supporting strategic enterprise SaaS customers. Builds C-suite relationships, develops success plans, drives adoption and value realization, manages complex implementations, mitigates churn, and expands customer usage. Partners across sales, product, support, and marketing while serving as the customer advocate. Requires deep experience managing complex enterprise portfolios and familiarity with Atlassian products, Gainsight, Salesforce, and Tableau.

Partner with strategic UK and Ireland public sector customers to maximize Atlassian investments. Lead cloud migrations, digital transformation, adoption, customer success planning, executive reviews, and value realization. Build trusted relationships with government, NHS, higher education, and national-body leaders while navigating public procurement, governance, and security requirements. Collaborate with sales, engineering, product, migration specialists, and solution partners to deliver long-term customer outcomes without carrying a direct sales quota.

Own enterprise and strategic customer relationships through onboarding, adoption, and value realization. Build executive partnerships, guide customer journeys using predictive signals, deliver scalable engagements, mitigate churn risks, advocate for customer needs, and maintain accurate Gainsight records. Collaborate across product, sales, support, marketing, and partners to drive business outcomes and continuous improvement.

Lead post-sales technical implementations for enterprise customers, including onboarding, integrations, system architecture, workflow configuration, and deployment strategy. Design custom solutions using APIs and complex client environments, advise customers on developer experience analytics and engineering practices, lead technical workshops, and translate architecture into business value. Partner with Customer Success, Product, and Engineering teams while synthesizing customer feedback to influence the product roadmap.

Lead post-sale technical implementations for enterprise customers, including onboarding, integrations, architecture, and custom API-based solutions. Conduct technical workshops, translate engineering needs into business outcomes, advise on developer experience analytics and deployment practices, and manage technical delivery across multiple implementations. Capture customer feedback and collaborate with Product and Engineering teams to influence the DX product roadmap.

Drive adoption of Atlassian's AI platform (Rovo) by discovering high-impact use cases, co-designing and building custom agents, configuring connectors, and deploying solutions to production. Run workshops, enable customers, collaborate with account and product teams, and measure adoption outcomes to expand AI use across enterprise workflows.

Lead enterprise customers through AI adoption using Atlassian Rovo, from discovery and solution design through production deployment. Build Rovo agents, configure connectors, develop scalable engagement playbooks, enable internal teams, and translate customer feedback into product improvements. Partner with Product, Engineering, account teams, and Customer Success Managers to drive measurable adoption and business outcomes. The role involves up to 15% domestic and international travel.