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Atlassian provides tools to help every team unleash their full potential.
The Role
Own enterprise and strategic customer relationships through onboarding, adoption, and value realization. Build executive partnerships, guide customer journeys using predictive signals, deliver scalable engagements, mitigate churn risks, advocate for customer needs, and maintain accurate Gainsight records. Collaborate across product, sales, support, marketing, and partners to drive business outcomes and continuous improvement.
Summary Generated by Built In
Sales | Bengaluru, India | Remote, Remote
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Your Future TeamWith over 250,000 customers worldwide-including NASA, IBM, Hubspot, Samsung, and Coca-Cola-Atlassian is advancing humanity through software that unleashes the potential of every team. Our team is value-driven, collaborative, and passionate about helping customers achieve transformational outcomes. We celebrate wins together, share knowledge, and support each other as a team.
In This Role, You Will:
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Your Future TeamWith over 250,000 customers worldwide-including NASA, IBM, Hubspot, Samsung, and Coca-Cola-Atlassian is advancing humanity through software that unleashes the potential of every team. Our team is value-driven, collaborative, and passionate about helping customers achieve transformational outcomes. We celebrate wins together, share knowledge, and support each other as a team.
In This Role, You Will:
- Drive Strategic Engagement: Own a portfolio of enterprise and strategic customers, building executive relationships and serving as a trusted advisor supporting customers at key journey milestones (including onboarding, adoption, and value realization)
- Proactively Guide Customer Journeys: Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks, thereby facilitating early and sustained product adoption and success with Atlassian solutions.
- Deliver Value at Scale: Deliver value through many engagements including webinars, office hours, and curated outreach.
- Maintain Solution & Industry Expertise: Maintain an understanding of our products and solutions and speak with customers about the most relevant use cases for their specific requirements. high-level understanding of industry trends, market dynamics, and competitor activities.
- Mitigate Risk: Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation in collaboration with internal teams as needed
- Champion Customer Advocacy: Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian's products and services.
- Maintain Operational Excellence: Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives.
- 10+ years in Customer Success, Account Management, Professional Services or related SaaS roles, with a proven track record managing enterprise and strategic customer relationships in a complex SaaS environment.
- Demonstrated experience driving adoption and business transformation within large, global organizations.
- Expertise in technology consulting, executive stakeholder management, consultative engagement, and program management.
- A customer-centric mindset, with a passion for driving adoption, value realization, and customer satisfaction.
- Understanding of common Jira and Confluence end-user use cases and ways of working.
- Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners to facilitate a seamless customer experience.
- Strong organizational and time management skills; ability to manage multiple priorities and engagements simultaneously.
- Adaptability and a commitment to continuous learning in a dynamic, fast-paced environment.
- Exceptional verbal and written communication skills.
- Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
Skills Required
- 10+ years of experience in Customer Success, Account Management, or related SaaS roles
- Proven track record managing enterprise and strategic customer relationships in a complex SaaS environment
- Experience driving adoption and business transformation within large, global organizations
- Expertise in executive stakeholder management, consultative engagement, and program management
- Customer-centric mindset focused on adoption, value realization, and customer satisfaction
- Ability to build trusted relationships and guide customers to business outcomes through scalable engagement strategies
- Understanding of common Jira and Confluence end-user use cases and ways of working
- Experience collaborating across product, sales, support, marketing, and solution partners
- Strong organizational and time management skills
- Adaptability and commitment to continuous learning
- Exceptional verbal and written communication skills
- Experience with Gainsight or a similar CRM tool, Salesforce, and BI tools such as Tableau
What the Team is Saying
Tiffany
Engineering Senior Associate, United States
Gautam
Software Engineer, United States
Tygrr
Product Manager, United States
Ashleigh
Frontend Engineer, United States
Jensen
Senior Frontend Software Engineer, United States
Javier
Senior Solutions Engineer, United States
Atlassian Compensation & Benefits Highlights
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Parental & Family Support — Parental leave spans 26 weeks for birthing parents and 20 weeks for non-birthing parents, alongside inclusive family-formation benefits such as fertility treatment, adoption, and surrogacy. Additional supports include menopause resources and caregiving-related programs.
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Retirement Support — Retirement programs include a U.S. 401(k) company match with immediate vesting and multiple contribution options. These are complemented by other financial wellbeing tools like HSAs/FSAs.
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Healthcare Strength — Medical coverage is paired with mental-health resources, disability and life insurance, and options such as HSA/FSA. Descriptions also point to solid plan choices with access to counseling, coaching, and 24/7 support.
Atlassian Insights
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The Company
What We Do
Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira, Confluence, Trello, Loom and Rovo. More than 300,000 businesses worldwide rely on Atlassian’s technology, including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan, track, and deliver their biggest ideas together.
Why Work With Us
At Atlassian, we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.
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Remote Workspace
Employees work remotely.
Atlassians have flexibility in where they work to support their family, personal goals, and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations, and to reimagine how work gets done.
Typical time on-site:
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