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Supports enterprise ServiceNow CMDB governance, data quality, CSDM alignment, Discovery operations, service mapping, CI lifecycle management, reporting, and Hardware Asset Management integration. The role analyzes CMDB health, remediates data issues, maintains class structures and relationships, improves discovery accuracy, and develops dashboards tracking quality, coverage, ownership, and operational performance.

IT Asset Management Process Consultant responsible for designing, documenting, governing, and continuously improving ITAM processes. The role develops workflows, process maps, RACI matrices, SOPs, and knowledge materials; supports HAM, CMDB, and SAM; manages Agile backlogs and delivery tracking; ensures ITIL 4, compliance, and organizational standards alignment; and prepares executive presentations and recommendations.

Owns the quality, governance, discoverability, and effectiveness of ServiceNow knowledge assets across enterprise functions. Partners with platform, service, and business stakeholders to improve AI search, self-service, content quality, reporting, workflows, and integrations. Develops governance standards, taxonomies, lifecycle processes, dashboards, and performance metrics while coaching teams on knowledge management and KCS practices. Supports adoption, training, and continuous improvement of employee knowledge experiences.

The Senior Consultant - Application Development will manage application support, stakeholder collaboration, vendor relationships, and incident management in a digital technology team.