Top Customer Success & Experience Jobs in Columbus, OH

Own a portfolio of high-value SaaS accounts, driving retention, expansion, renewals, and multi-year growth. Build account plans, map stakeholders, conduct discovery, quantify ROI, identify risks and opportunities, negotiate agreements, and maintain renewal forecasts and expansion pipelines. Partner with CSMs, Finance, Legal, and Product while advising senior customer stakeholders and sharing insights on pricing, packaging, competition, and product strategy.

Lead and develop a team of 4–6 Customer Success Managers across EMEA and APAC. Coach renewals, churn prevention, expansions, forecasting, and account health management. Improve customer success processes, playbooks, onboarding, and documentation while maintaining accurate Salesforce and Planhat data. Partner with Sales, Support, CSE, and Product to drive retention and revenue outcomes. This fully remote role supports Commercial, Enterprise, and select Strategic customers.

Own customer renewals, retention, expansion, and cross-sell opportunities for mid-market and enterprise school districts. Build strategic account plans, guide onboarding and product adoption, monitor account health, mitigate churn risks, maintain accurate Salesforce forecasts, and achieve renewal and expansion targets. Serve as a trusted customer advocate while collaborating with Sales, Product, and cross-functional teams to resolve issues and increase long-term customer value.

Supports institutional customers through onboarding, training, adoption, engagement, and renewal preparation. Manages customer questions, usage monitoring, reporting, account records, and follow-up while triaging learner and educator support requests. Coordinates with Sales, Marketing, Product, and Support to resolve issues, gather feedback, identify expansion opportunities, and improve retention. Uses CRM and approved AI tools for documentation, summaries, and routine account administration.

Own renewals and recovery of stalled enrollments by running outreach, calls, campaigns, and appointments. Build renewal cadences, scripts, and recovery processes. Analyze customer data to identify churn drivers and drive fixes with product, pricing, and partner teams. Act as the voice of the customer in cross-functional renewals work.

Serve as the ongoing technical contact for database customers, leading onboarding, deployment, adoption, optimization, troubleshooting, and expansion. Support presales proof-of-concepts, collaborate with sales and product teams, document evaluations, relay customer feedback, and contribute to webinars, conferences, user groups, and technical content. The role requires strong database, distributed systems, cloud, SQL, communication, and customer success expertise.

Lead customer onboarding, platform implementation, optimization, and performance reviews for Automox’s endpoint management platform. Configure policies, device groups, and patching workflows; troubleshoot endpoint and patching issues; provide technical guidance and education; partner with Customer Success, Support, and Engineering; document engagements; create scripts and knowledge resources; and improve service delivery and internal tooling.

Configure and support customer implementations of the Kite franchise management platform. Partner with Implementation, Customer Success, Product, Engineering, and Operations to onboard customers, build demo environments, troubleshoot issues, test functionality, and improve documentation and processes. Guide customers on configuration best practices, translate feedback into product recommendations, and develop internal expertise on Kite and franchise operations.

Manage customer relationships, onboarding, renewals, expansions, QBRs, and ongoing engagement. Drive retention, reduce churn, process deals, identify upsell opportunities, address customer issues with technical support, and analyze feedback to improve satisfaction and product development. The role requires strong communication, presentation, negotiation, and CRM skills, with database or open-source technology experience preferred.

Manage the health, retention, renewal, and growth of a $2M+ SaaS client portfolio. Build executive relationships, drive product adoption, negotiate renewals and pricing, identify expansion opportunities, coordinate onboarding and issue resolution, maintain Salesforce pipeline records, and provide industry and client feedback to internal commercial and product teams.