Top Customer Success & Experience Jobs in Columbus, OH

Leads strategic revenue transformation for enterprise customers using Gong’s AI Operating System. Partners with senior stakeholders to architect workflows, drive adoption and change management, quantify ROI, and deliver measurable revenue outcomes. Owns renewal and expansion strategies while collaborating cross-functionally to improve the customer journey, engagement, retention, and growth.

Owns onboarding, relationship management, and ongoing optimization for a portfolio of pediatric primary care clinics. The role supports provider engagement, referral growth, billing and reimbursement workflows, EMR note sharing, performance analysis, action planning, executive reporting, and clinic events. It serves as a bridge between clinical partners and behavioral health teams while contributing to scalable clinic success processes. The position requires healthcare customer success or account management experience, strong data and project management skills, and travel to clinics approximately 50% of the time.

Manages enterprise client relationships to ensure measurable value from technology investments. Develops success plans, tracks adoption and customer health, facilitates business reviews, resolves barriers, and drives retention, renewals, expansion, and advocacy. Partners with executives, sales, architects, delivery teams, and technology manufacturers across cloud, networking, security, and managed services environments. Uses customer data to identify risks, communicate business insights, document outcomes, and support revenue growth.

Leads a unified post-sales organization across onboarding, customer success, and technical support for three SaaS brands. Designs the operating model, processes, metrics, and organizational structure; drives retention, expansion, cost-to-serve reduction, and customer satisfaction. Partners cross-functionally to translate customer insights into product and business improvements. Applies AI, automation, data analytics, and process-improvement methodologies to scale global teams and improve customer outcomes.

Provide technical support for media and entertainment customers, diagnosing issues across post-production, media lifecycle, and VFX workflows. Partner with Product, Engineering, and Customer Success to resolve root causes, support feature releases, maintain documentation and escalation processes, and improve support KPIs. Lead debugging sessions, reproduce client issues, train customers, and mentor the Support team while contributing to product and process improvements.

Leads executive relationships with enterprise healthcare clients, owning retention, renewals, satisfaction, risk reduction, growth, and value realization. Uses healthcare revenue cycle expertise to improve collections, accounts receivable, denials, billing, and financial outcomes. Develops recovery and success plans, manages escalations, coordinates cross-functional teams, presents performance reviews, identifies expansion opportunities, and advises hospital CFOs and revenue cycle leaders.

Implement client account setups and modifications by gathering requirements, coordinating internal teams, configuring solutions, testing workflows, tracking tasks in CRM systems, and ensuring accurate, compliant delivery. The role communicates with clients, Sales, and Account Managers, resolves implementation issues, maintains detailed records, and protects confidential, personally identifiable, and protected health information.

Owns the customer journey for single-location auto repair shops from contract signing through the first six months. Responsibilities include onboarding, account setup, data migration, customer training, product adoption, usage monitoring, risk and escalation management, documentation, and collaboration with Sales, Support, and Product. Success is measured through customer activation and retention.

Own onboarding, configuration, training, and early success for new dispensary customers using Dutchie’s POS, e-commerce, loyalty, marketing, and mobile app products. Manage app submissions and releases, explain technical concepts to nontechnical users, track timelines and records in Salesforce, collaborate with internal teams, identify risks, and relay customer feedback. The role also involves workflow automation using AI and travel within the United States.

Provide B2B technical support through phone, email, tickets, and chats. Troubleshoot product and service issues, maintain current product and policy knowledge, deliver professional customer assistance, escalate complex issues to Tier 2, and collaborate effectively with internal teams while working independently in a fast-paced environment.