Top Customer Success & Experience Jobs in Columbus, OH

Own end-to-end renewal negotiations for strategic, high-value consumption-based accounts. Forecast usage-driven renewals, build pricing and packaging, defend value with data, identify expansion opportunities, and quarterback cross-functional deal strategy to prevent churn and capture growth.

Lead and grow the Resident Consultant team to drive adoption, value realization, and renewals for enterprise Samsara customers. Define strategy, hire and develop consultants, manage executive stakeholder relationships, scale services, and collaborate cross-functionally to deliver measurable business outcomes.

Lead strategic, outcomes-focused engagement for complex federal accounts. Build measurable success plans, advise on skills-based workforce transformation and AI-enabled adoption, interpret data to drive expansion and adoption, orchestrate cross-functional teams, partner with Sales on growth, and lead change management and customer enablement. Up to 20% travel.

As an Account Manager, you'll manage customer relationships, ensure product adoption, drive renewals, and identify expansion opportunities within a portfolio of SaaS customers.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Serve as the customer relationship manager during Toast Payroll onboarding. Guide restaurants through data migration, configuration, training, and go-live. Manage a large portfolio (60+ accounts), build onboarding plans, collaborate with cross-functional teams, provide post-live support, and occasionally translate customer materials to Mandarin.

Manage enterprise law firm clients to drive adoption, retention, and expansion of Eve's legal AI/SaaS products. Lead onboarding, maximize product utilization, generate case studies, inform product roadmap, and maintain high client satisfaction and retention through proactive engagement and strategic upsells.

Provide post-implementation Dynamics 365 Business Central functional and technical services, triage and resolve client tickets, design/configure BC solutions and extensions, run onboarding assessments, document knowledgebase articles, support account management and marketing efforts, and monitor emerging Microsoft/Business Central technologies.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.

Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.