Top Customer Success & Experience Jobs in Columbus, OH

Manages key healthcare provider client relationships for revenue cycle management services. Communicates performance and strategic priorities, partners with internal service delivery leaders, addresses risks, and develops remediation plans. Uses performance metrics and data-driven insights to improve revenue cycle outcomes, client satisfaction, retention, KLAS, and NPS results. Serves as a customer expert and change agent while supporting operational excellence and team growth.

Lead and manage software implementation projects for hospital pharmacy customers. Serve as primary customer contact, schedule deployments, configure software, run training (remote and onsite), coordinate with internal teams and wholesalers, maintain project documentation, and travel extensively to support hardware/software rollouts.

Manage assigned client accounts for CBIZ’s HCM software services. Provide UKG product support, troubleshoot system issues, conduct audits, maintain data integrity, lead client meetings, and recommend process improvements. Build trusted client relationships, resolve cases, coordinate with internal teams, and ensure timely, high-quality service delivery across payroll, HR, timekeeping, and workforce management solutions.

Designs, delivers, and maintains technical training for Customer Success teams, including product knowledge, troubleshooting, issue identification, and customer engagement. Manages LMS content, certifications, playbooks, and curriculum updates. Partners cross-functionally with leadership and subject matter experts, measures training effectiveness through KPIs, and improves enablement programs. Requires technical support experience, virtualization and containerization knowledge, advanced networking, storage technology expertise, and hands-on lab and hardware management experience. Travel up to 30% is required.

Leads and develops a team of Technical Account Managers supporting strategic enterprise customers. Responsibilities include recruiting, coaching, setting KPIs, analyzing performance, managing executive escalations, partnering with Sales and Customer Success, improving service processes, and driving retention and growth. Requires technical team management, SaaS or Unified Communications experience, executive communication, data-driven strategy execution, AI tool adoption, and familiarity with collaboration technologies.

Provides clinical and technical implementation support for client software, hardware, and EHR solutions. Configures systems to meet clinical workflows, conducts integration and system testing, troubleshoots issues, develops test scripts, gathers requirements, and collaborates with development and engineering teams. Manages implementation risks, project milestones, documentation, training, and end-user support. Requires clinical expertise, behavioral healthcare experience, EHR proficiency, and software knowledge.

Manage customer accounts as a trusted technical advisor, guiding onboarding, implementation, platform best practices, account health reviews, troubleshooting, optimization, renewals, and upsell opportunities. Build strong client relationships, coordinate with support and sales teams, and communicate technical concepts to both technical and non-technical stakeholders while helping customers maximize cloud and cybersecurity solutions.

Manage and grow a portfolio of existing SaaS customer accounts by driving upsells and cross-sells, developing account strategies, conducting QBRs, forecasting expansion pipelines, and partnering with Customer Success, Product, Solutions Consulting, and Marketing. The role focuses on customer adoption, relationship building, expansion quota attainment, Salesforce pipeline management, and selling finance-focused solutions to CFOs, FP&A teams, and Controllers.

Lead technical onboarding, implementation, and adoption for MCP-based and emerging solutions. Guide customers through setup, testing, and activation; support pre-sales discovery; monitor engagement and adoption; and translate technical capabilities into practical outcomes. Build scalable playbooks, documentation, training, and internal enablement while partnering with Sales, Customer Success, Product, and Engineering. Identify adoption friction and use customer feedback to improve implementation processes and product support.

Own a portfolio of accounting-firm customers, driving retention, renewals, expansion, adoption, and measurable business outcomes. Build executive relationships, success plans, ROI cases, and renewal forecasts; identify churn risks and expansion opportunities using customer data and analytics. Collaborate with Sales, Product, Engineering, Marketing, Implementation, Support, and Education teams to improve customer outcomes and influence product priorities. The role requires strong commercial ownership, strategic communication, cross-functional leadership, and periodic travel.