Top Operations & Support Jobs in Columbus, OH

Design complex insurance claim and coverage scenarios for AI model training, including disputed coverage, litigation, allocation, bad-faith risk, and major-loss settlement strategy. Produce senior-level claim analyses, authority requests, reserve rationales, and litigation plans; evaluate AI responses against claims standards; identify unsupported or improper positions; and provide written feedback. Participate in onboarding and calibration sessions.

Leads global operations by setting organizational direction, coordinating functional managers, transitioning regional activities, measuring performance, and improving revenue, expenses, profitability, and margins. Builds global partnerships, supports client onboarding and transitions, ensures consistent operational processes, communicates with stakeholders, and maintains compliance with information governance, HIPAA, privacy, and corporate integrity requirements.

Supports company founders by owning communication triage, customer and community support, project execution, social media coordination, scheduling, documentation, and operational systems. The role requires independent judgment, fast response times, discretion, proactive risk management, and closing tasks without reminders. The assistant will coordinate research, outreach, suppliers, simple SOPs, and ad hoc initiatives while using AI tools to accelerate writing and research.

Provide inbox support for a high-volume political organizing program. Train and coach program organizers, lead shift check-ins, monitor escalations, resolve complex participant issues, identify workflow and staffing trends, coordinate across departments, and maintain timely responses through inbox zero. The Manager also oversees the Coordinator, updates knowledge-base resources, and manages staff performance.

The Senior Business Analyst will gather and document requirements for card and payment solutions, collaborating with stakeholders, product owners, engineering, QA, and processors. Responsibilities include defining functional specifications, analyzing card transaction lifecycles, supporting testing and releases, managing traceability, investigating production issues, and coordinating Agile delivery. The role requires strong expertise with card processing platforms, payment networks, integrations, APIs, data flows, compliance mandates, and payment products including credit, debit, and prepaid cards.

Manage complex staff rosters for an Australian NDIS client, including shift allocations, replacements, reallocations, last-minute changes, stakeholder communication, reporting, and compliance records. The role also supports recruitment administration, monitors rostering efficiency, improves workflows, and maintains service continuity while managing competing priorities independently.

Manage end-to-end billing and revenue operations, including invoicing, collections, revenue reconciliation, trend analysis, reporting, process improvement, and internal controls. Collaborate with finance, sales, and operations teams to align billing with contracts and delivered services, resolve discrepancies, improve collections, and provide trusted revenue insights to leadership.

Manage personal injury insurance claims from filing through resolution, communicating with adjusters, attorneys, clients, medical providers, and other parties. Review medical records, bills, correspondence, and claim documentation; track deadlines and follow-ups; identify missing information; maintain accurate case notes; support claim evaluations and settlement negotiations; and escalate delays or issues while managing multiple cases remotely.

Support the CEO and US-based managers with calendar management, executive travel coordination, meeting scheduling, inbox support, communications, expense tracking, and urgent administrative requests. The role requires coordinating flights, accommodations, transfers, itineraries, and last-minute changes across Eastern and UK time zones in a remote contractor environment.

Own the go-to-market operational infrastructure across revenue systems, sales processes, marketing operations, analytics, forecasting, and automation. The role manages Salesforce and HubSpot integrations, pipeline visibility, deal and lead scoring, data quality, campaign attribution, territory and quota planning, and win/loss analysis. This leader partners with Sales, Marketing, technical teams, and executives to improve sales-cycle efficiency, forecast accuracy, and scalable revenue execution.