Top Operations & Support Jobs in Columbus, OH

Maintains lender-placed insurance customer, client, and agent accounts; processes premium and delinquent payments; researches and resolves complex exception items, refunds, and correspondence. Manages client mailboxes, handles service calls, analyzes trends and data, and supports process-improvement projects. The role collaborates with clients, account executives, outsourcing centers, and internal teams while meeting time-sensitive deadlines.

Provide technical support to customers and internal users through phone and email. Diagnose and resolve SaaS application, system, network, database, and data-related issues; analyze application data; assist with IT questionnaires and assessments; collaborate with hospital IT and pharmacy teams; maintain customer satisfaction; and participate in occasional overnight on-call coverage.

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Provide customer support through email and phone, resolve and escalate issues, monitor live transportation trips, coordinate responses to disruptions, communicate updates, document interactions in Sprinklr, educate customers on DOT rules, and collaborate with drivers and internal operations teams. The role requires flexible night and weekend availability, strong organization, calm problem-solving, and adherence to service-level agreements.

Processes and validates energy rebate requests, enters data accurately, meets production and accuracy KPIs, follows standard operating procedures, and supports process improvements. The role requires professionalism, organizational ability, schedule flexibility, and willingness to learn new programs and tasks. Employees work remotely from a dedicated home office, remain on the phone throughout shifts, and may work evenings or Saturdays during high-volume periods.

Leads digital technology operations at an onsite aerospace facility, serving as the primary escalation point between enterprise technology teams, local leadership, vendors, and production environments. Oversees infrastructure reliability, security, compliance, audit readiness, hosting costs, service-level performance, technology deployments, and maintenance. Coordinates network, wireless, facility, conference room, machine installation, collaboration, telecommunications, and security initiatives while advocating for site priorities and ensuring timely resolution of technology issues.

Provides email, chat, and telephone support to online students, routing inquiries and resolving questions involving financial aid, student accounts, registration, academic policies, degree evaluations, graduation, transcripts, and records. Completes comprehensive One Stop training, participates in supervised student contact sessions, and supports the team in a high-volume environment while maintaining a calm, collaborative service demeanor.

Develops and maintains academic programs and student records in Degree Works and university administrative systems. Evaluates transcripts and transfer credits, manages course articulation and equivalencies, processes waivers and substitutions, supports degree conferral, and performs quality control. Communicates academic requirements and transfer policies to faculty, staff, students, and partner institutions while ensuring compliance with university policies and FERPA. Provides operational support across Student Services and related departments.

Executive/personal assistant supporting YouTube creators Sam and Colby by managing calendars, travel, accommodations, meetings, shoot schedules, logistics, personal appointments, errands, and pre-production tasks. The role requires strong organization, communication, attention to detail, project-planning ability, and coordination across complex public-facing and behind-the-scenes projects.

Provides premium technical support to enterprise customers using Ping Identity solutions. Responsibilities include troubleshooting and reproducing SaaS and web application issues, analyzing logs and HTTP traces, managing SLAs and customer expectations, conducting troubleshooting sessions, communicating through phone and email, contributing to the knowledge base, and mentoring or onboarding support engineers. The role includes global follow-the-sun coverage, rotating on-call responsibilities, and varied schedules.

Provides comprehensive administrative support to executives and senior leadership by managing complex calendars, meetings, travel, events, correspondence, presentations, board materials, and confidential information. Serves as a key stakeholder contact, conducts research, supports decision-making, coordinates cross-functional initiatives, and improves administrative processes. Requires strong organization, communication, judgment, discretion, and proactive problem-solving skills.