Top Customer Success Jobs in Columbus, OH

The Customer Success Manager enhances public safety agencies' use of GovWorx solutions through consulting, data analysis, technical support, relationship management, and continuous improvement.

As a Customer Success Manager, you will ensure customer success and satisfaction, build strong relationships, drive value and ROI, and manage account health while providing product training and engagement strategies.

Lead and scale the PBM Client Success team to drive retention, renewal, upsell, and client satisfaction. Build PBM-specific strategy, playbooks, processes, and KPIs; oversee escalations and executive relationships; partner cross-functionally on product, implementation, and analytics; manage onboarding, training, and team performance.

Drive partner onboarding, adoption, and technical enablement for MSP/SI/VAR and enterprise partners. Design success plans, define KPIs, translate telemetry into business outcomes, manage retention risk, deliver executive presentations, perform risk assessments, and collaborate cross-functionally to improve products and partner experience.

Manage a book of customers to drive onboarding, adoption, retention, and upsell. Refine customer journeys and segmentation, present data-driven insights, and partner with product and cross-functional teams to incorporate customer feedback.

Manage a book of Mid-Market and Strategic customers to drive onboarding, adoption, retention, and expansion. Build tailored success plans, refine the customer journey and segmentation, present complex data clearly, and partner with product and cross-functional teams to incorporate customer feedback.

Manage strategic customer accounts, ensuring value realization through effective collaboration and execution of customer success plans. Drive metrics such as customer satisfaction and product adoption.

The Senior Director of Customer Success will lead a team, focusing on customer outcomes, defining strategy, and fostering collaboration for retention and growth.

Manage long-term success for ServiceTitan's largest customers, focusing on product adoption, account management, and enhancing customer satisfaction. You'll coach users and develop strong partnerships with client management.

The Customer Success Lead will manage enterprise accounts, drive customer adoption, ensure value realization, and oversee onboarding and account health.

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.

The Customer Success Manager at Delinea manages Enterprise accounts, drives product adoption, and ensures customer value by building strong relationships and tracking success metrics.

The Senior Customer Success Manager will manage commercial accounts, drive product adoption, ensure positive customer experiences, and align on renewals for growth.

The Associate Customer Success Manager will lead project planning, execution, and delivery for customer projects, managing stakeholder coordination and support requests while ensuring high-quality standards and user training.

The Enterprise Customer Success Manager is responsible for managing a portfolio of high-touch trade service companies, ensuring customer satisfaction, analyzing engagement data, and promoting up-selling and cross-selling opportunities.

Manage post-sales customer engagement, including implementation, performance reporting, and renewals. Help clients achieve KPIs and drive satisfaction.

As a Senior Customer Success Manager, you manage strategic enterprise accounts, build relationships, drive expansion, ensure customer value, and mentor junior CSMs.

The Customer Success Manager will oversee a customer portfolio, drive user adoption, manage renewals, and identify expansion opportunities while collaborating with various internal teams to optimize customer success with Nue's products.

The Customer Success Manager will oversee enterprise accounts, drive customer health and success, identify growth opportunities, and collaborate cross-functionally to enhance product adoption in healthcare AI.

The Customer Success Manager will engage and manage utility customers, driving value and expansion through strong relationships and industry expertise. Responsibilities include onboarding, support, and collaboration across teams to ensure customer success and retention.

The Customer Success Enablement Manager will design and implement training programs, oversee onboarding, analyze performance metrics, and foster collaboration for enhancing Customer Success effectiveness.

The Associate Customer Success Manager supports customer engagement, product adoption, and satisfaction, while learning Verint solutions and advocating for customer needs.

The Associate Customer Success Manager at Flashpoint will build customer relationships, understand their needs, provide tailored solutions, and ensure satisfaction in threat intelligence and security.

The Customer Success Manager enhances customer satisfaction by managing accounts, resolving issues, guiding product utilization, and fostering long-term relationships to ensure client success with ServiceTitan.

As a Customer Success Manager, you will manage a portfolio of SMB and Mid-Market hotel accounts, focusing on customer retention, growth, and adoption of the Mews platform, while driving strategic initiatives and building relationships.