Top Tech Jobs & Startup Jobs in Columbus, OH

Own the vision, roadmap, and execution for Help Scout’s autonomous AI "Agent" pillar (Agent Drafts, AI Answers, Agentic Actions, Docs automation). Lead consolidation onto a single backend, define trust-building UX and outcome-based monetization, partner with engineering, Intelligence and Conversations PMs, GTM and CS, and spend time with customers to drive adoption and product decisions.

Lead the Intelligence product pillar, owning roadmap and delivery for Topics, Sentiment, CX Score, and profiles. Ship early value, define monetization and conversion, coordinate cross-pillar interfaces, partner with data and gateway teams, engage customers, and work with GTM on messaging for a net-new data product in Help Scout's Understand tier.

Own and grow a high-volume portfolio (~170) of emerging accounts under $50k ARR. Serve as primary contact, drive proactive outreach, renewals, upsells, and account health monitoring. Prepare proposals/quotes, maintain CRM pipeline, and partner cross-functionally to expand services and refine the engagement model for the segment.

Lead global operations for assigned creative types and industries, drive strategic process and system improvements, perform advanced troubleshooting and quality audits, manage cross-functional projects and change rollout, maintain master product catalog knowledge, analyze data to inform decisions, and present business cases to leadership to improve efficiency and quality.

The VP of Client Support leads the Training Operations Team, overseeing logistics for training sessions and enhancing client experience, while managing staff and technology systems.

The Proposals Manager leads the proposal lifecycle, collaborates with teams to develop strategies, creates pricing models, and manages internal reviews for submissions.

As a Staff Backend AI Engineer, you will design and operate backend AI systems for Arbiter's care orchestration platform, ensuring reliability, low latency, and scalability while collaborating across teams and mentoring junior engineers.

Provide financial analysis, budgeting, forecasting, and reporting. Build financial models, monitor KPIs, analyze variances, support strategic decision-making, ensure GAAP compliance, assist audits, and drive process improvements and automation.

The Senior Growth Marketing Specialist drives multi-channel campaigns to create pipelines, enhance customer engagement, and optimize marketing performance, focusing on ABM, digital marketing, and marketing automation.

The Senior Digital Content Strategist develops and optimizes digital content to support growth marketing objectives, ensuring effective engagement and lead conversion across campaigns.

Lead full-cycle technical recruiting in Canada: source, screen, and hire candidates; build sourcing strategies and pipelines; partner with hiring managers; assess technical and behavioral fit; manage candidate experience, metrics, and ATS reporting; recommend process improvements.

Lead RevOps analytics and GTM engineering to scale revenue processes. Build analytics infrastructure, evaluate AI-first tech, automate lead-to-cash workflows using AI-assisted development, integrate systems, and deliver data-driven strategic insights across Sales, Marketing, and Post-Sales.

Serve as the commercial finance lead partnering with CRO and GTM leaders to own revenue forecasting, quota-setting, territory planning, commercial metrics, dashboards, investor and board reporting, marketing spend efficiency, post-acquisition commercial integration, and ad-hoc strategic analyses to scale FP&A processes and automation.