Top Customer Success Jobs
The Customer Support Coordinator will assist customers primarily through phone support, while also engaging via email, live chat, and other channels. Responsibilities include managing administrative tasks, addressing customer inquiries, maintaining knowledge of products, ensuring compliance with data security, and meeting performance KPIs.
As a Customer Support Coordinator at Jabra Hearing, you will be the first point of contact for customers, assisting with inquiries, orders, and appointments. You'll need strong communication skills and previous call center experience. This role is remote and reports to a Customer Experience Manager.
The Senior Customer Success Manager will build strong relationships with customers, guide them through onboarding and product adoption, and ensure customer satisfaction. Responsibilities include troubleshooting issues, providing education on product features, and facilitating seamless communication across internal teams to improve customer outcomes and retention rates.
The Sr. IDeaS Success Manager, Enterprise acts as a primary post-sale contact, fostering strong relationships with enterprise clients to enhance their experience with IDeaS solutions. Responsibilities include conflict resolution, client communications, managing stakeholder meetings, and ensuring alignment to improve efficiencies and user engagement, alongside monitoring client success metrics.
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As a Customer Success Specialist at Signpost, you will engage with customers through various communication channels to understand their needs and provide suitable solutions. You will be responsible for enhancing customer satisfaction, building loyalty, and preventing churn while also meeting performance KPIs.
As a Customer Success Manager, you will manage a portfolio of clients, ensuring they derive maximum value from LogicManager's risk management software. Responsibilities include conducting product demos, managing onboarding processes, developing retention strategies, and advocating for customer needs. You'll also identify expansion opportunities and work collaboratively with other teams to enhance customer experience and mitigate churn.
The Dynamic Yield Personalization Specialist will serve as the subject matter expert in testing and personalization campaigns using the Dynamic Yield toolset, manage audience segments, analyze results, and collaborate with clients to ensure successful campaign execution.
As a Customer Experience Representative, you will help restaurants, diners, and delivery partners by providing support via phone, chat, text, and email. You will need to process around 1,000 tickets per month while maintaining high-quality scores, showcasing empathy and organizational skills in challenging situations.
The AMS Claim Specialist will manage and administer Family and Medical Leave Act claims, handling eligibility decisions during intake calls and ensuring accurate system documentation for leave statuses. They will provide excellent customer service and maintain attention to detail throughout the claims process.
In this role, you will manage relationships with key telecom clients, leading virtual teams and providing strategic guidance to ensure customer satisfaction and meet financial targets through new business development and account management.
The Senior Strategic Customer Success Manager is responsible for overseeing the customer lifecycle for strategic accounts, ensuring seamless onboarding, adoption, and renewal processes. They build strong relationships with customers, collaborate with sales teams, and utilize tools to monitor customer health and experience.
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