Client Concierge

Posted Yesterday
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Denver, CO
1-3 Years Experience
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
The Role
As a Client Concierge at Chewy, you will provide exceptional customer service, handle patient intakes, and support veterinary teams. Your role involves engaging with pet parents, using Practice Information Management System technology, and upholding standard operating procedures. A strong emphasis is placed on communication and empathy, while maintaining a clean workspace and assisting with inventory needs. Weekend work and possibly some travel may be required.
Summary Generated by Built In

Our Opportunity:

At Chewy, we’re changing the veterinary care experience from scratch! It starts by crafting a culture and environment where veterinary teams can succeed every day. With the launch of our new veterinary practices in early 2024, we are looking for a full-time Client Concierge to join our Healthcare Practice Team. As a clinical team member, you’ll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care. We offer a customer- and team member-centric workplace where, together, we deliver care that starts with a visit and lasts a lifetime!

Chewy Vet Care is a comprehensive veterinary practice that delivers personalized, patient-centric care.

Our mission is clear - to become the most trusted and convenient destination for pet parents and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person. We’ll provide competitive benefits, scheduling options that fit your lifestyle, and a collaborative work environment where you can unleash your full potential! Join the team that understands that caring for the pets we love starts with greater care for our veterinary Team Members.

What you'll do:

· Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, in addition to supporting your practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager.

· Responsible for handling all patient intakes and providing all front-end client-facing interactions. This role will apply strong social and communication skills to engage actively with pet parents.

· Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly.

· Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role.

· Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)

· Act responsibly given the pharmacy holdings.

· Assist Practice Manager with communicating on inventory needs.

· Clean workspaces after every patient interaction.

· Participation in self-development courses and Chewy Vet Care required compliance training.

· Perform related duties and assignments as directed by management.

· May be required to work weekends, position may require some travel.

What you'll need:

· 1-2 years working in a customer-focused environment, veterinary preferred.

· Strong ability to connect with clients and demonstrate empathy and compassion.

· Excellent social, verbal / written communication, observational, and analytical skills.

· Passionate about helping people and pets with empathy and excellent customer service focus.

· Thrives in a fast paced, self-starter environment.

Physical job requirements:

· Standing or walking up to 80% per shift.

· Frequently lift up to 50 pounds.

· Frequently lift up to 70 pounds using an optional team lift.

· Rarely lift greater than 70+ pounds using a team lift.

· Stand, push, pull, carry, squat, and kneel.

Compensation & Benefits:

Our hourly range for a Client Concierge position is $18.75 - $20.00. The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k.

 

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

 

Non-exempt hourly Team Members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO)Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].


If you have a question regarding your application, please contact [email protected].


To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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The Company
HQ: Boston, MA
20,000 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.

We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.

At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.

Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.

We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.

We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.

Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.

Why Work With Us

We're proud to be one of the fastest growing e-commerce companies of all time.

With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.

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