Top Tech Jobs & Startup Jobs in Cleveland, OH

Lead organizational adoption and scaling of AI across the company by building capability, defining standards and guardrails, and designing AI-enabled workflows (copilots, agents, human-in-the-loop). Partner cross-functionally to prioritize use cases, operationalize solutions, integrate with data platforms, measure adoption and impact, and transition experiments into durable business processes.

Handle high-volume inbound calls and live chats to take orders, resolve issues, and upsell/cross-sell products. Manage complaints, coordinate returns/credits, follow pricing approval processes, stay current on product knowledge, and meet performance and compliance standards.

Design, build, and operate core control, data, and observability systems for a low-latency, highly-available realtime platform. Implement resilient region-spanning architectures, libraries, protocols, and tooling. Diagnose and harden critical paths using metrics, tracing, testing, and production traffic. Shape platform capabilities across identity, scheduling, observability, and distributed state management.

Senior presales AI architect who designs and deploys production-ready AI solutions for contact center and CX use cases. Responsibilities include RAG and knowledge architecture design, contextual AI and orchestration, evaluation and observability frameworks, partner enablement and labs, technical escalation, demos and co-selling, integrations via REST APIs and MCP/A2A, and translating technical capabilities into business value while driving partner ecosystem scalability and product feedback.

Serve as a technical lead and customer advocate for Genesys customers: troubleshoot and reproduce issues, advise on architecture and adoption, lead operational reviews, manage at-risk situations, coordinate cross-functional teams, translate business needs into technical solutions, and support product roadmap and risk/mitigation planning to drive platform adoption and customer success.

Own technical onboarding and long-term success for B2B customers using Prismatic. Run scoped implementation projects, review customer integration code, define architecture best practices, create enablement content, run office hours, and surface expansion opportunities.

Lead and scale Appfire's enterprise product marketing: define theme-based GTM strategy, build operating model and launch frameworks, drive cross-functional GTM with Product/Sales/Customer Success, develop product-led sales plays, coach and grow a high-performing team, and champion AI-enabled marketing practices to improve execution, productivity, and revenue outcomes.

Design, implement, and operate region-spanning, low-latency distributed systems and observability for LiveKit Cloud. Build resilient architectures, libraries, protocols, and tooling; diagnose and harden critical paths using metrics, tracing, testing, and production traffic insights.

Lead coating sales across the Western US/Canada: identify and close new business, grow key accounts, coordinate technical and supply chain support, build customer relationships, negotiate pricing, forecast, and travel frequently (50-70%).

Build and run outbound outreach to re-engage past prospects and source net-new enterprise opportunities. Co-own messaging, sequences, and channel strategy with AEs, iterate playbooks, book qualified meetings, support events with Marketing/RevOps, and document repeatable processes for scaling the SDR function.

Lead and execute complex, high-volume onboarding portfolios (up to 25+), including enterprise and multi-location accounts. Provide high-touch on-site support as needed, ensure high customer satisfaction, own partnership tooling and workflows, mentor junior onboarding managers, improve handoffs and processes cross-functionally, and take ownership of revenue outcomes tied to launches.

Manage a caseload of defined contribution clients (PEP and 402(a)), maintain client/advisor relationships, ensure plan compliance and testing, consult on plan design and operations, coordinate with internal teams and record-keepers, and meet weekly team goals to deliver superior client service.