Top Tech Jobs & Startup Jobs in Cleveland, OH

Supervise Tier 1 and Tier 2 customer support teams through coaching, scheduling, queue oversight, escalation handling, QA reviews, and performance management. Monitor SLAs, CSAT, response and resolution times, ticket backlogs, and staffing coverage. Drive process improvements, maintain support documentation, and collaborate with Product, Engineering, and Operations to communicate frontline insights and product updates.

Provide commercial legal support to Sales and cross-functional teams: draft, structure and negotiate software, licensing, reseller and partner agreements; advise on IP, data protection, export controls and anti-corruption; resolve contractual issues; support corporate governance, compliance, and embedding regulatory changes into business processes.

Own a North American enterprise territory and generate new business through outbound prospecting, account-based selling, executive networking, and events. Lead complex multi-stakeholder sales cycles from discovery through procurement and close, selling mid-to-high six-figure deals to C-level and VP buyers. Exceed quotas, forecast accurately, refine the sales playbook, provide product insight, and transition new customers to Customer Success.

Cyera seeks a customer-facing Privacy Specialist to support sales through privacy-focused discovery, tailored product demonstrations, proofs of value, RFP responses, and executive briefings. The role requires translating GDPR, CCPA/CPRA, AI governance, data mapping, DSRs, RoPA, assessments, and consent concepts into customer value. Responsibilities also include GTM enablement, privacy product expertise, customer feedback, product collaboration, and smooth handoffs to implementation and customer success teams.

Drive sales growth across academic, medical, and corporate markets by prospecting, managing opportunity pipelines, building relationships with decision-makers, delivering virtual presentations and product demos, developing account strategies, and meeting revenue targets. Collaborate with outside sales, sales support, marketing, and customer satisfaction teams to customize offerings, manage pricing, understand competitive positioning, and close opportunities.

Summer MBA internship focused on digital product management for customer operations. Responsibilities include developing digital customer experiences, defining product opportunities and success metrics, building business cases, managing roadmaps, writing user stories, conducting competitive and financial analysis, and partnering cross-functionally with technology and business teams. The role is remote for 10 weeks and requires full U.S. work authorization.

Generates new business and expands existing pharmacy accounts by selling healthcare technology solutions. Responsibilities include prospecting, lead qualification, complex sales-cycle management, product presentations, competitive analysis, Salesforce CRM management, quota attainment, and cross-functional collaboration. Conducts quarterly business reviews at client locations, presents performance metrics, identifies improvement opportunities, and addresses client needs. Requires approximately 25% domestic and international travel.

Lead the Site Reliability Engineering organization, managing and developing technical teams while driving reliability, scalability, observability, automation, and operational excellence. Responsibilities include infrastructure automation, vulnerability management, incident response, SLA and SLO analysis, monitoring improvements, post-incident reviews, ITIL processes, vendor coordination, and cross-functional reliability initiatives for large-scale production storage systems.

Manages customer-facing technical projects for radar solutions, coordinating demonstrations, implementations, integrations, support, timelines, resources, risks, and stakeholder communication. Partners with Solutions Engineering, Sales, and Product teams to deliver successful pre- and post-sales engagements. Serves as the primary customer contact, maintains project plans and documentation, resolves escalations, and supports delivery planning. The role requires 5+ years of project or technical program management experience and moderate travel.

Leads digital development projects and campaign workstreams across strategy, creative, technology, production, digital, and media. Responsibilities include planning deliverables, managing resources, budgets, timelines, risks, scope, client relationships, team allocation, and project communications. The role requires end-to-end ownership of agency projects, agile methodology expertise, mentorship, and delivery of high-quality work on schedule and within budget.